Wednesday & Thursday ( includes the Gala Welcome Reception on Tuesday at 6.15pm, and the Gala Awards Reception & Awards Ceremony on Wednesday at 6.30pm)
Business Transformation & Operational Excellence World Summit & Industry Awards - All Sessions (Headliners, Keynotes, Tracks, Interactive Sessions). Wednesday & Thursday, March 25-26.
Access to Networking App to meet fellow attendees.
Includes, Breakfasts, Lunches, & Breaks during informal networking events throughout the day around the Tuscan & Venetian Ballrooms.
Includes the Welcome Upscale Cocktail Party, March 24 at 6.15pm in the Tuscan Ballroom
Includes The Business Transformation & Operational Excellence Awards Gala Reception & Awards Ceremony, March 25 at 6.30pm in the Venetian Ballroom (no need to buy a separate ticket)
Up to a choice of 3 Post-Summit Interactive Workshop Sessions
A choice to two Keynotes: Disney or Florida Hospital Innovation Lab
Choice of two site tours: the Magic Kingdom or Florida Hospital Innovation Lab
Magic in Action (Magic Kingdom Site Tour)
Friday, March 27, 10.45am to 5 pm
Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour
Many companies have sound visions and strategies and fail to execute where it matters most, at the customer contact point.
Dan will share how Disney translates strategies to concrete expectations and behaviors for their cast members.
After the morning kickoff session, you will have an opportunity to travel to the Magic Kingdom Park, and listen to Dan’s, Magic in Action audio tour.
During this self-guided tour, you will learn about the leadership, operational, and innovative approach Disney takes, to create an immersive environment and engage cast members to be their best, resulting in exceptional experiences for their Guests.
The day will begin with a 60-minute kickoff session at the hotel. You will then be bussed to the Magic Kingdom for a 4 hour, self-guided visit. Upon return to the hotel at 4 pm, Dan will host a one hour Q&A session regarding your experience and observations at the Magic Kingdom.
This unique tour covers the four core competencies of Leadership, Innovation, Employee Engagement, and Customer Experience.
Florida Hospital Innovation Lab Site Tour (See Agenda)
Up to a choice of 3 Post-Summit Interactive Workshop Sessions
A choice to two Keynotes: Disney or Florida Hospital Innovation Lab
Choice of two site tours: the Magic Kingdom or Florida Hospital Innovation Lab
Magic in Action (Magic Kingdom Site Tour)
Friday, March 27, 10.45am to 5 pm
Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour
Many companies have sound visions and strategies and fail to execute where it matters most, at the customer contact point.
Dan will share how Disney translates strategies to concrete expectations and behaviors for their cast members.
After the morning kickoff session, you will have an opportunity to travel to the Magic Kingdom Park, and listen to Dan’s, Magic in Action audio tour.
During this self-guided tour, you will learn about the leadership, operational, and innovative approach Disney takes, to create an immersive environment and engage cast members to be their best, resulting in exceptional experiences for their Guests.
The day will begin with a 60-minute kickoff session at the hotel. You will then be bussed to the Magic Kingdom for a 4 hour, self-guided visit. Upon return to the hotel at 4 pm, Dan will host a one hour Q&A session regarding your experience and observations at the Magic Kingdom.
This unique tour covers the four core competencies of Leadership, Innovation, Employee Engagement, and Customer Experience.
Florida Hospital Innovation Lab Site Tour (Details to Follow)