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Business Transformation & Operational Excellence Summit & Industry Awards (BTOES 2020)

The Largest Premier Cross-Industry Gathering of Business Transformation & Operational Excellence Industry Leaders & Senior-Executives.

Date

- March 2020

Where

Orlando
Loews Portofino Bay Hotel at Universal Orlando™

Agenda

    

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Full-Day Workshops Pre-Summit Workshops & Keynotes Main Summit Main Summit Post-Summit Workshops and Site Tours

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show all Operational Excellence Summit Business Transformation Summit Scaling Excellence and Agility Summit Innovation Excellence Summit TECHX Live - Technology Excellence Summit Customer Excellence Summit Leadership Excellence Summit Culture Transformation Summit Strategy Execution Excellence Summit Global Heads of Operational Excellence Private Forum Women in Operational Excellence Summit

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                        Register Now    

                                                      

CoronaVirus (COVID-19) BTOES 2020 is proceeding as scheduled. Please read our updated statement.

Day 1 - Monday | Full-Day Workshops | 23rd March 2020

Ligurian Foyer | Breakfast and Networking

Main Foyer | Registration

Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations

Ligurian 1 | Full day Workshop | Operational Excellence Summit

Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations


Excellence & Innovation is an integrated program for innovation, leadership development, strategy execution and value creation. It combines disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in any industry. 

Its track record of innovation, leadership development, strategy execution and value creation for over a decade has won industry awards and accolades worldwide, including the 2015 Global Award of Excellence, the 2016 Top U.S. Private Company for Leaders and the 2017 Business Transformation & Operational Excellence World Summit.

 You will learn:

  • How to build a sustainable culture of Excellence & Innovation anywhere in the world

  • How to identify or develop highly engaged innovators and entrepreneurs in your organization 

  • How to select, prioritize and accelerate high impact, innovation projects 

Hands-On Experience Includes: 

  • Interactive exercises demonstrating powerful Excellence & Innovation concepts in action

  • Review of award-winning Excellence & Innovation mechanisms, methods and projects

  • Team challenges to foster intense collaboration, innovation and leadership networking

What makes this course special?

The interactive masterclass is led by the creator of the award-winning Excellence & Innovation program. It is a comprehensive guide for leaders and practitioners, loaded with proven methods and backed by a strong track record of results to accelerate innovation, leadership development, strategy execution and value creation in any industry. 

Excellence & Innovation acceleration, culture and business transformation, and operational excellence includes more than 30,000 professionals and 100 clients in energy, oil & gas, power generation, telecommunications, technology, finance, banking, insurance, law, healthcare, transportation, infrastructure, electronics, semiconductors, food, manufacturing, education, government and non-profit organizations in more than 20 countries.

How will you benefit?

Gain the insights and mechanisms necessary to accelerate innovation, leadership development, strategy execution and value creation in any organization, globally.

Pricing

If you register as part of the Complete Access Pass or the Diamond Pass this workshop is included. Alternatively, you can register for this workshop as a standalone product. 

Course Structure / Detailed Agenda

The one-day Excellence & Innovation Acceleration masterclass on Monday, March 23 provides extensive leadership coverage of how to accelerate innovation, leadership development, strategy execution and value creation in any organization. Innovation leaders and practitioners with multi-industry experiences will demonstrate how to identify, prioritize and accelerate value creation and strategy execution initiatives in any business. Attendees will discover how to leverage elements of venture capitalism, crowdsourcing and collaborative leadership to build a global culture of innovation that lasts.

The exclusive, full-day masterclass at BTOES 2020 includes: 

  • A structured and disciplined approach to leadership development, business innovation and growth

  • How to build a culture of excellence and innovation anywhere in the world

  • How to identify or develop innovators and entrepreneurs in your organization 

  • How to select, prioritize and accelerate innovation projects 

  • Review of award-winning Excellence & Innovation mechanisms, methods and projects

  • Interactive exercises demonstrating powerful Excellence & Innovation concepts in action 

Breakfast, lunch and all materials provided.

Who Should Attend?

  • CEOs, COOs CSOs, CIOs, CTOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers

  • Heads of / SVP & VP Global Operations, Global Operational Excellence Leader

  • Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business ExcellenceBusiness Transformation, Innovation Excellence, Innovation Deployment, Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, Exponential Technologies, OpEx, Process Engineering, Strategy ExecutionChange Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.

  • VPs of Global Operational ExcellenceGlobal Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Growth Acceleration, Business Process Management.

  • Business Process Management Champions, BPM Project Leaders. 

  • Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts

  • Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Innovation, Business Transformation, Process Analysis, Data Science, Exponential technologies, Manufacturing.


Excellence & Innovation Acceleration: Unleashing the Power of Great People and Organizations  

About the Executive Masterclass Leader

José Pires serves as Excellence & Innovation (E&I) executive leader and advisor for companies ranging from startups to Fortune 50, where he oversees the global identification, prioritization and execution of high value business improvements and innovations for the companies, business partners and customers in multiple markets.

Pires has held Excellence & Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé), energy/water/telecommunications infrastructure (Black & Veatch) and oil & gas/energy (Andeavor-MPC) industries. Throughout his career, Pires developed and refined E&I as an award-winning program to accelerate innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for organizations and global conferences on innovation, operational excellence, leadership development, strategy execution, culture and business transformation, customer engagement, exponential technologies and growth acceleration. 

He is an executive Lean Six Sigma Master Black Belt who holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

 

  • José Pires
    Former Global Vice President of Enterprise Business Improvement & Productivity

Mastering Change Management & Cultural Transformation

Ligurian 2 | Full Day workshop | Culture Transformation Summit

Mastering Change Management & Cultural Transformation

A Full-Day Workshop, specially designed to help transformation & change management leaders be successful in driving change in their organizations. 

This course is unique in its approach, as it offers learnings from neuroscience, design thinking and history of world leaders to lend fresh and deep insights on change management. The course blends practice with theory by offering practical hands-on exercises.

This course is meant for mid to senior level executives who run large teams or are responsible for driving change. The goal of the course is to help participants become “masters in change management”.

The course will include content to:

  • Help participants understand the reasons for resistance to change

  • Understand the functioning of the brain to drive acceptance for the desired change

  • Use design thinking to drive inclusion & greater participation in the creation of the future vision

  • Adopt tools to ensure the change sticks

Participants will become proficient at the art & science of change management. They will learn key principles and actions they need to take, and the pitfalls they must avoid, to drive change.

It will be a thoughtful, participative and fun-filled day of learning.

Course Structure / Detailed Agenda:

  • Introduction to the theory of change management – 1.0 hours
  • Sharing the vision – 0.5 hour
  • Establishing the guiding principles – 0.5 hour
  • Shaping the change – Exploration & Learning – 1 hour
  • Implementing the change - Systems and structure – 1 hour
  • Winning the non-believers – 1 hour
  • Enjoying the journey – 1 hour
  • Wrap up – 30 minutes

 

Who Should Attend:

 Operational Excellence leaders; LEAN transformation practitioners; Agile Coaches/ Agile Transformation leaders/ Anyone trying to drive change.

Prerequisites:

None

Course Leader

Anu George, Chief Quality and Transformation Officer, Morningstar, Inc.

Anu George is the Chief Quality and Transformation Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology.

She has successfully led the LEAN & Agile transformation at Morningstar & is now focused on mastering design thinking & driving a digital transformation in the organization. Anu has more than 20 years of experience in reputable organizations such as Unilever, GE, and Morningstar. She has global experience through her extensive work in Asia, North America, and Europe.

Anu is an avid reader and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

She is a frequent speaker on topics including driving transformations, business process excellence, and leadership.

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai.


  • Anu George
    Chief Quality and Transformation Officer

Design Thinking Creates World Class Leaders!

Ligurian 3 | Full Day Workshop | Innovation Excellence Summit

Design Thinking Creates World Class Leaders!

Become a design thinking leader who transforms teams and organizations.

Topic Intro:

How many times at work have you tried to make things better, solve problems and embrace opportunities? Yet nothing changes.

Design thinking might just be your answer.  It’s a tried and true innovation model and mindset that anyone in any industry can use to get the innovative solutions they desire.

Design thinking is a powerful mix of creative and critical thinking that has helped leaders from all levels solve their complex challenges while becoming a creative leader in the process. 

Join this interactive workshop to learn how design thinking can work for you. During this hands-on session, participants gain fresh perspectives problem solving, Design Thinking process, innovative mindsets, and how to apply design thinking is a variety of settings.

You will learn           

  • The 5 spaces of Design Thinking (DT) and how to apply them with teams and within your organization.
  • How to build a rapid-fire Design Thinking tool-kit
  • Basic elements in facilitating design thinking groups
  • Relevant case studies highlighting how design thinking has worked inside one of the nation’s largest hospital system, education and the business world
  • A brief overview of how to create a design thinking lab inside your organization.

Why is this course unique?

Led by Innovation Architect, Dr. Karen Tilstra, PhD and team, this course will immerse you in design thinking. It will take you beyond any talk or article you might read on the subject. Dr. Tilstra and team has launched multiple design thinking innovation labs in substantial organizations like Advent Health (formerly Florida Hospital) as well as the Orlando Magic garnering incredible results. There are few people across the industry with as much hands on experience in understanding and implementing design thinking in large organizations.  Dr. Karen Tilstra and team have designed and facilitated over 350 design thinking projects, while also teaching the method across the country and abroad. They are a dynamic team who understand the topic, while also bring extensive experience in the creative process and how people can use the principles of creative thinking to solve complex problems in any situation.

How To Register

Click here to register.

You have 3 ways to book this full-day workshop. 

Full Day Workshop Only Option (Monday Only)

The Complete Access Pass  (Monday to Thursday includes Workshop on Tuesday and the Main Summit & Awards Program on Wednesday & Thursday) OR 

Diamond Access Pass (Monday to Friday, same as complete access pass, plus Friday workshops, and site tour) 

About the Course Leader:

Dr. Karen Tilstra, Ph.D


Karen holds a PhD in Innovation and Leadership and is a licensed educational psychologist. Over the past five years, Karen has co-founded several innovation labs, including the award-winning AdventHealth Innovation Lab (FHIL) in Orlando as well as the Orlando Magic Innovation Lab. She is currently helping Pioneers International develop an innovation program and is an Executive Fellow of Innovation at Santa Clara University.

Karen has designed & facilitated over three hundred design thinking projects, which includes work with multiple top Fortune 500 companies. She has taught design thinking at the university level as well as presented her vast knowledge of the subject to both national and international audiences

Karen has also helped several universities across the country become design thinking campuses and has co-designed one of the nation’s first undergraduate degrees in Innovation and Social Entrepreneurship.

In addition to her extensive work with companies and universities, Karen has been a keynote speaker and has given two well-received TED talks.

https://www.youtube.com/watch?v=l1SK_qNLx5U&t=49s

https://www.youtube.com/watch?time_continue=2&v=N4hcrA1aVpA

 


  • Dr. Karen Tilstra
    Co- Founder
  • Andy Tilstra
    Chief Information Officer

Day 2 - Tuesday | Pre-Summit Workshops & Keynotes | 24th March 2020

Ligurian Foyer | Breakfast & Networking

Main Foyer | Registration

Tuscan Ballroom BTOESHUB | Main Exhibit Hall Set-Up & Poster Presentations Set-Up

Break into Workshops

Ligurian 1 | Workshop A | Operational Excellence Summit

Onboard well or offboard quickly - Optimize your onboarding process to build trust with new hires, boost performance, and improve your bottom line

Great employee onboarding can improve retention by 82% (Glassdoor, 2019) but only 12% of employers are doing a great job of onboarding employees (Gallup, 2019). Uncover the moments that matter during your new joiner experience, then learn how to automate those processes so your new employees can be productive faster.

Avanade and Nintex will guide you through a design thinking exercise to identify what's most important in the onboarding process (and many others in your org!) then we’ll walk through how to use Microsoft Teams and Nintex Process Platform to manage, map, and automate the process, ensuring that your new hires have everything they need to be successful and feel integrated into the organization.

  • Amy Sawtell
    Regional Offering Lead – Modern Workplace

Ligurian 2 | Workshop B | Business Transformation Summit

Deming & Baldrige | Collaborative Sharing of Wisdom in Driving Change

You’ve got no time to start from scratch. Enabling access to lessons learned and shared wisdom can go a long way in driving change to achieve operational excellence. Join Randy Clark, Director of Six Sigma from Upland Software, as he shares years of experience in driving Continuous Improvement and Business Transformation. Randy will walk you through his journey, and give you the opportunity to share your wisdom, and what you’ve learned along the way.  

Key subjects to be discussed:  

·         The importance of mistakes and failures 

·         How a significant emotional event can jumpstart you change initiative  

·         Avoiding the sub-optimization with systems thinking 

·         Implement the principles of “make it visual” 

·         How to align every business process with your mission and goals 

Key takeaways: 

·         Make new connections. 

·         Gain shared wisdom from peers.  

·         Learn what pitfalls to avoid in driving operational excellence. 

·         How to apply new approaches to accelerate your performance in business transformation.

  • Randy Clark
    Director of Six Sigma

Ligurian 3 | Workshop C | Culture Transformation Summit

The Recipe for Sustainable Organizational Productivity

For decades organizations have struggled with creating a culture of sustainable productivity. How do you tie strategy, vision, mission, goals, metrics, and employees all together to create a culture that thrives? Most organizations have put all their eggs in one of these baskets, however, the answer lies in the integration of them all. Our ultimate goal should be to create something sustainable, long after we leave. It has to be woven into the fabric of the organization. It requires a “cultural” transformation. So, let’s talk about the RECIPE for success and how each ingredient integrates with the others to form a well-baked highly productive sustainable organization.

Servant Leadership

The first ingredient is usually assumed and taken for granted but is essential to a healthy organization. I call it “Servant” Leadership. Servant leadership is a leadership philosophy in which the main goal of the leader is to serve. This is different from traditional leadership where the leader's main focus is the thriving of their company or organizations. Organizations that embrace servant leadership operate with the client, customer and employees need in mind. They recognize that serving its  “constituents ” develops loyalty and trust that ultimately creates positive vibes and an environment of success. 

Vision

Every employee must have a clear understanding of where the organization is headed. Without a Vision, the people perish. Establish a clear, precise vision that is the “north star”.  I often ask organizations if your 5-year vision was across the room and you walked into it, what would it look or feel like? Develop a vision without regard to any restraints. What would you like the organization to ultimately look like 5 years from now?

Mission

Most organizations have mission statements. However, they cover a full-page and often most employees do not know what it is. The mission statement is the call to action. It tells the organization what it is committed to doing. For instance, “Using our portfolio of brands to differentiate our content, services, and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.” – Walt Disney.  The mission statement is the most critical piece of information that each employee should be given. I encourage organizations to put it on the back of their business cards, open each meeting with the mission statement and include it in email signatures.

SWOT Analysis

The one area where many organizations fail is in understanding its Strengths, Weaknesses, Opportunities, and Threats.  Organizations need to do an open and honest assessment of what’s working and what needs improvement. Success is when organizations leverage their strengths, address weaknesses, seize the opportunities and mitigate any threats.

Strategic Priorities

Based on the assessment of the results of the organization, the vision, and mission of the organizations, strategic priorities should reflect the top areas that need to be addressed. Usually 5 to 6 strategic priorities that enable the organization to achieve its mission. These priorities provide the marching orders for all departments to collaborate but also serves as a check and balance on where budget and resources should be applied.

Performance Management Scorecards

Measuring success is key! I often tell organizations, if you want to lose weight, you have to be willing to get on a scale. Organizations have to be willingly measuring their performance based on data. Balanced Scorecards of Key Performance Indicators tell you if what you are doing is working. It also highlights areas of concern and allows organizations to quickly take action.

High-Performance Teams

Lastly, the most important component of any organization is its people. Many organizations take for granted the need to engage employees. Statistics show that organizations thrive when employees are engaged. Also, employees who are engaged perform better. So how do we engage employees and get them committed to the vision, mission, and strategic priorities of the organization? I recommend High-Performance Teams. The common definition of a high-performance team is a group of people who share a common vision, goals, metrics and who challenge and hold each other accountable to drive results. They have a  clear vision of where they are headed and what they want to accomplish.

I encourage organizations to build teams throughout the organization that works on goals that tie to the strategic priorities. At Palm Beach County we have created “Stat” Cross-Department and Cross-Functional teams that use data to analyze process, review metrics and propose solutions. Teams are using the principles of Lean Six Sigma to reduce waste, make processes lean and to drive a culture of continuous process improvement. Best practices for developing these teams include ensuring cross-discipline representation, using data to define problems and solutions, leaving titles at the door and relentless follow-up and accountability.

So there you have the recipe: Servant Leadership, Vision, Mission, SWOT Analysis,  Strategic Priorities, Performance Scorecards, and High-Performance Teams. It is the integration of these ingredients that will drive sustainable and lastly productivity and a culture of continuous process improvement.  


  • Dr. Keith Clinkscales
    Director Strategic Planning & Performance Management

Venetian 1 | Workshop D | Innovation Excellence Summit

3DThinking™. Going ‘inside the box’ to Manage Innovation and Transformation Shifts

3D Thinking™ nurtures the concept of going ‘inside the box’ to tackle your challenges.

3D Thinking™ generates dimensional thinking for product and services development to produce something that has value, did not exist before, or used in a new way.

3D Thinking™ will facilitate a ‘shift’ in how you think, not what you think. The problem is ‘inside the box; not outside of it. Learn new ideas that willhelp create a better value proposition and set a higher price by synthesizing new insights and wisdom.

It will address

  • What do we know?

  • What do they need or want?

  • What will they pay for your solutions?

Your audience isn’t a monolith, so your products, services, and solutions shouldn’t be either. And with product and brand proliferation the consumer is begging for really innovative solutions to their perceived needs and problems. If you aren’t RE-INNOVATING, chances are you’ve dropped into the “price barrel” along with all the other “me too” products and services.

Conversations with plain talk for smart people will be punctuated with licensed movie and television scenes, ‘out of the box’ problems i.e.

What do you, as a college student, when you acquire a box car loaded with Chef Boyardee spaghetti sauce?

How do you put a sign on a building when the city prohibits it?

How do you offer the most requested incentive requested by used car salesmen, a Rolex Submariner, when Toyota doesn’t have the budget to provide them?

These and other real-world case studies will challenge creative problem- solving skills and reveal ‘inside the box’ solutions that become evident when 3D Thinking inspires greater awareness of overlooked connections between actions and consequences.

Key Takeaways:

Attendees will leave with an enhanced skill that will help find effective

solutions to their most complicated business problems.

Attendees will be shown the 3D Thinking techniques to…

  • Detect new opportunities using existing resources.

  • Discover your components.

  • Determine applications to product, process, marketing, and management innovative problem solving.

  • Develop, test and market.

  • Distinguish opportunities from distractions.

  • Deliver more persuasive presentations

  • James Feldman
    The Bright Idea Guy

Ligurian & Venetian Foyer | Workshop Morning Refreshments

Break into Workshops

Ligurian 1 | Workshop E | Operational Excellence Summit

The Wheel of Sustainability – Engaging and empowering teams to ensure their solutions live on

We spend so much time trying to solve problems in our business. Why is it that after investing countless hours, effort, energy, and resources, the problems we think we have solved come back again and again? Wouldn’t it be nice if there was a way to keep problems from resurfacing?

The Wheel of Sustainability will help you ensure your solutions live on. In this workshop, you will learn how to engage and empower your teams to utilize all components of the Wheel and sustain their solutions. With case studies and exercises, you will have the opportunity to utilize the Wheel and help your organization win.

What attendees can expect from the session:

  • Understand all components of the Wheel of Sustainability
  • Identify real-life applications of all components that you can take back with you
  • Case studies and stories of teams who used the Wheel of Sustainability
  • Techniques to engage and empower teams to effectively utilize the Wheel of Sustainability
  • The one key question to ask yourself and your teams to drive sustainability
  • Simple and fun facilitation techniques

 

  • Adam Lawrence
    Managing Partner

Ligurian 2 | Workshop F | TECHX Live - Technology Excellence Summit

Capturing the Full Value from the Next Wave of Digital Disruption

Summary:
We are entering the second wave of digital disruption, underpinned by technical advances from cloud, AI, IoT, 5G, and blockchain (among others). Our belief is that this second chapter of digital will be far more broadly disruptive to industries and business models than we have seen before. 
These technologies are driving further expansion of ecosystems and blurring of industry borders, enabling new value propositions, spurring value creation opportunities acrossindustries, and in some cases creating whole new sectors.
In this session we share insights from a joint IBM / Cambridge University (UK) study on the current and future landscape of this shift. We then provide practical recommendations to increase the likelihood of success in your digital transformation – watch-outs, different approaches by industry and common success factors.


  • Philip Payne
    NA Managing Partner, IBM Services

Ligurian 3 | Workshop G | Scaling Excellence and Agility Summit

Introducing SAFe 5.0

Globalization, fast-moving markets, disruption, the unprecedented pace of technological innovation. Organizations know that they need to transform—now—to survive. But their existing business models, organizational hierarchy, and technology the infrastructure simply can’t keep up with how quickly the company needs to adapt.

SAFe 5.0 features seven core competencies, which represent the stepping stones to business agility. This workshop provides an in-depth overview of the competencies and how organizations can respond to market changes and emerging opportunities with innovative business solutions.


  • Tamara Nation
    Director of Curriculum Product Management

Venetian 1 | Workshop H | Innovation Excellence Summit

How to drive Innovation in your Enterprise

Vishal will take you through examples of how to drive innovation in your enterprise with a specialist focus on digital, cloud and security and how you can transform these elements of your business across different touchpoints including:
  • Talent 
  • Collaboration
  • Driving the right sources of innovation
Referencing specific case studies from his experience in: 
  • Leading a large-scale global technology and product organization
  • Transforming industries by leveraging technologies like Machine Learning, Cloud, IoT, and Agile development
  • Developing award-winning products and partnering with sales to profitably grow the technology products and services business
  • Creating differentiated IoT products, partner eco-systems, and services for multiple sectors

  • Vishal Gupta
    Global CTO and Senior Vice President, Technology

Venetian 3 | Workshop Luncheon & Networking

Venetian 1 & 2 Keynote: Walt Disney World

Venetian 1 & 2 | Keynote | General Session

12 Great Leader Strategies & The Customer Rules

Lee Cockerell, former Executive Vice President Operations, Walt Disney World® Resort, is well known as Disney's top trainer at the world-renowned Disney Institute.

Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.

Lee will be sharing the Great Leader Strategies and what is unique is this course is not taught by a facilitator, everyone one will be taught by Lee himself 

“In Creating Magic, Lee Cockerell delivers his ideas about leadership in a common sense way that can really reach people and help them improve their effectiveness at work, at home and in their communities. His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads his book.”

Ken Blanchard, Co-author of The One Minute Manager® and Leading at a Higher Level

Elegant in its simplicity and practicality, Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not on ourselves but on the people we lead.

George Bodenheimer, President, ESPN, Inc and ABC Sports 

Lee is an exceptional leader, who is incredibly practical, and sticks to the how to, and what to. If you want to engage Lee directly in your organization, below are Lee's contact details. 

  • Lee Cockerell
    Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,

Venetian 1 & 2 Keynote: Fannie Mae

Venetian 1 & 2 Keynote | Women in Operational Excellence Summit

Lean in Agile - Amplifying Women's Voices in Leadership

We have more women in the workforce today than ever. There is no lack of qualified women to fill the leadership roles. Why then do we see gender inequality in leadership layers?

Institutional mindsets and structural barriers are often the impediments for growth of women in leadership. There is an immediate need to explore the inherent systemic issue that is working against the much desired presence of women in leadership.

  • Padmini Nidumolu
    Enterprise Lean | Agile Coach

Ligurian & Venetian Foyer | Afternoon Coffee Break & Networking

Break into Workshops

Ligurian 1 | Workshop I | Strategy Execution Excellence Summit

Aligning an Organization Post Merger and Acquisition

Mergers and acquisitions occur for any number of reasons.  From the process, there is a value that is expected to be realized.  The goal is to get there sooner rather than later. Often competing visions, values, emotions, etc. (a.k.a. fundamental conflicts) set the journey on a course of its own versus the course that captures the intended value and synergies in the timeline desired.   

In this workshop, we will review the key elements that should be in the post-M&A alignment roadmap, and then we will quickly get into covering methods to bring fundamental conflicts to the surface and address them in productive ways.   Participants will have active roles in exercising these methods as members of the acquiring company, the acquired company, and another surprise entity that helps make things just a little more challenging.

    

KEY EXPECTED TAKEAWAYS:

  • Creating a post-M&A alignment roadmap, what you need to have

  • Three exercises that will uncover fundamental conflicts so that they can be addressed

  • Ways to address the fundamental conflicts encountered

  • Lessons learned when using a roadmap to guide the journey

  • How to know you are in a good place relative to aligning the organizations during the M&A process

  • Steve Waszak
    VP Operational Excellence

Ligurian 2 | Workshop J | TECHX Live - Technology Excellence Summit

Establishing a Center of Excellence (CoE) for your RPA Initiative?

For those starting their RPA journey, this session focuses on how to set up a CoE program to govern and scale your automation initiative.  Learn some of the tips, potential challenges, and lessons learned from Finastra.  

During the session, you will learn methods to: 

  • Identify the right structure for your organization

  • Organize and upskill the team

  • Establish your intake / assessment process

  • Lessons Learned / Keys to Success

  • Wendy Sherrock
    Vice President Operational Effectiveness
  • Lenna Webster

Ligurian 3 | Workshop K | Leadership Excellence Summit

Leader as Coach – A Lean Approach to Creating a Coaching Culture

If we were to sit and talk about your biggest challenges, I would expect to hear that the demands on your time are at an all-time high.  From back-to-back meetings to pressing deadlines, you are being stretched in a million directions. It’s clear that most organizations expect leaders, and their teams, to respond quickly to changes in a volatile competitive environment and to be “always on,” agile, and collaborative. Add to the fact, your teams yearn for professional development and growth.

In this day in age, how do leaders wear all these “hats” at the same time? What type of development do employees really want? According to Gallup’s research, it’s clear that employees want coaching and on-going development from their leader. In this workshop, we will explore the paradigm that a leader’s primary goal is to develop their people. And by applying coaching as a leadership style, you can create the right environment for your team to develop professionally and deliver sustainable results.

What attendees can expect from the session:

  • Understand what elements are required to create a coaching culture

  • Recognize that engaging employees is critical in developing sustainable results

  • Develop an approach to apply coaching as a leadership style

  • Learn how to facilitate a brief coaching conversation

 

 

  • Anthony Brunshtein
    Senior Business Consultant

Venetian 1 | Workshop L | Scaling Excellence and Agility Summit

Cutting Through the Noise - How can you use AI Solutions to Drive Excellence now?

  • Overview and evolution of Intelligent Automation Capabilities (AI, Machine Learning, Natural Language Processing, OCR, RPA)

  • Discussion about emerging mainstream use cases and areas of early adoption

  • Pivot discussion towards real-world challenges

  • Fact vs. Fiction limitations of AI today

  • Culture and Change Management

  • Concept of defensibility/interpretation of model to be expanded upon- “can’t blindly trust the black box”

  • Update on regulatory concerns

  • Models for success:

  • Build vs. Buy

  • How to measure project outcomes

  • Information on standards and best practice

  • Matthew Marino
    AVP Lean Management- Operational Effectiveness

Ligurian & Venetian Foyer | Afternoon Coffee Break & Networking

Break into Workshops

Ligurian 1 | Workshop M | Strategy Execution Excellence Summit

How to Identify and Resolve “Points of Failure” in Business Processes

This workshop will walk participants through a structured approach for identifying, prioritizing, and mitigating “points of failure” in business processes. Participants will learn how to identify “weak spots” in business processes that are causing actual process failures, or that may cause a process failure in the future. Workshop will cover techniques to identify and eliminate the root causes of such failures with permanent corrective and preventative actions. Finally, the workshop will describe multiple approaches to prioritize solutions that maximize business impact while weighing cost of solutions.


  • Vic Nanda
    Head, Quality Capabilities and Consulting

Ligurian 2 | Workshop N | TECHX Live - Technology Excellence Summit

Booz Allen Hamilton - Coming soon

 

Ligurian 3 | Workshop O | Business Transformation Summit

The People Side of Change – Practical Tips to Take Away & Practice

Whether you are looking at a full-scale transformation, applying operational excellence or just executing smaller projects, we know that your ability to communicate, motivate and inspire the people affected will significantly impact your likely success. In a world that is focused on technology and hard ROI calculations, the fact is that soft skills are still the biggest differentiator and yet remain the biggest challenge.

In this workshop you will explore and learn techniques that are likely to not only change your business results but may also change your life!

Five techniques you will learn about

  • Applying the process of change to assist others achieve their goals.
  • Understanding filters and how people use them.
  • Teach somebody else your problem!
  • Change your language and change the world.
  • You can’t change what’s happening, only how you feel about it.

We can’t promise that you will become an expert, or indeed master the skills in just 90 minutes. But we guarantee that you can have fun practicing on your fellow and attendees as you start to realise just how powerful these simple techniques you learn are.

Whether you then use them to overcome old obstacles at work, or as fun warm up exercises in your own workshops you will definitely be able to help people think differently.


  • Mark McGregor
    Head of Strategy

Venetian 2 | Workshop P | Operational Excellence Summit

Process Mining, Mapping and Automation: Deliver process excellence for a digitally transformed world

As most mature continuous improvement programs will attest, deploying manual process mapping methodologies can be time-consuming activities that are prone to gross inaccuracies due to stakeholders’ and subject matter experts’ subjectivity, partiality, limited scope, or poor visibility within a given process.

Process mining is an emerging technology and discipline that seeks to correct these critical flaws in traditional process mapping by using computational algorithms that can quickly and objectively reengineer process models solely from event logs without using any other a priori information.

These process models can be further enriched with attribute data to enable advanced data exploratory and mapped to your overall process landscape. Furthermore, process mapping creates the foundation to build an end-to-end automation strategy for cross-application, human-centric workflows with a low-code approach. Combining Process Mining and Workflow Automation results in high user adoption and quick, consistent ROI delivery.

Key Takeaways:

● Understand the core concepts of process mining: discovery, conformance, and enhancement

● Map and publish processes throughout your organization

● Automate human-centric workflows with a low-code approach.

● How to leverage process mining and workflow automation in an integrated approach

  • Shyamal Addanki
    VP North America

Welcome Gala Reception & Casino Night - Open To All Passes

Tuscan Ballroom I Welcome Gala Reception & Casino Night - Open To All Passes | General Session

Welcome Gala Reception & Casino Night - Open To All Passes

Day 3 - Wednesday | Main Summit | 25th March 2020

Main Foyer | Registration

Tuscan Ballroom BTOESHub | Breakfast & Networking I Meet our Sponsors & Exhibitors

Tuscan Ballroom BTOES Hub | BTOES MEETINGS HUB & EXPO OPEN

Main Stage Venetian 3 to 5 | BTOES Opening Remarks

Main Stage Venetian 3 to 5 | Opening Remarks | General Session

BTOES: Preparing for the Future

  • Aaron Anderson
    Senior Partner

Main Stage Venetian 3 to 5 | Chairperson's Welcome & Introduction to Keynote

Main Stage | General Session

Welcome, Introduction to the Summit & Keynote

  • José Pires
    Former Global Vice President of Enterprise Business Improvement & Productivity

Main Stage Venetian 3 to 5 | Keynote Presentation

Venetian Ballroom 3 to 5 | Keynote | General Session

The Power of Ownership:How Walgreens Got 200,000 People to Work Differently

As one of America’s largest retail pharmacies, Walgreens and its 200,000-plus team members live square in the middle of two industries currently facing total disruption; retail and health care. Hear from Brian Kedzior, Walgreens’ head of Organizational Development and Change Management, on how the company has used empowerment and ownership to evolve a 118-year old culture and build the agility needed to continue being the champion of health and well-being in every American community. Along the way, we’ll also explore your own company’s commitment to employee empowerment, learn from each other and hopefully take a couple things away that put us ALL in better position to drive positive change in our organizations.

  • Brian Kedzior
    Former Sr. Director, Organizational Development and Change Management

Main Stage Venetian 3 to 5 | Keynote Presentation

Venetian Ballroom 3 to 5 | Keynote | Business Transformation Summit

Future Of Work – Transforming for the Future

An engaging look into the future. What can we expect in the next 25 years in terms of technology, governments and even the future of humanity? How can we be prepared for that future? What lessons can we draw from the disciplines of bio-mimicry, technology and ethics? What are the soft and hard skills we need to survive in the future?

Anu George will predict key trends that will define the future and suggest approaches that leaders must take to survive and win tomorrow.


 

  • Anu George
    Chief Quality and Transformation Officer

Tuscan Ballroom BTOESHub | Refreshment & Networking Break

Donatello Boardroom | Women in Operational Excellence Private Forum

| Women in Operational Excellence Summit

Women in Operational Excellence Leadership Private Forum

  • Padmini Nidumolu
    Enterprise Lean | Agile Coach
  • Anu George
    Chief Quality and Transformation Officer
  • Anu Pujji
    Principal of Operational Excellence and Transformation
  • Lisa Wardlaw
    Former Executive Vice President Global Chief Digital Transformation Officer

Main Stage Venetian 3 to 5 | Keynote Presentation

Venetian Ballroom 3 to 5 | Keynote | Business Transformation Summit

Transforming Health Sciences and Health Care into a Global Virtual Practice of Medicine

This session presents the foundational technologies, approaches and results
from delivering a global virtual practice of medicine through:

  • Cognitive Automation Based Advanced Patient, Customer and Partner Behavioral and Needs Analysis
  • Diagnostic Agnostic Cognitive Automation
  • A.I. Robotic Process Automation
  • A.I. Radio Frequency Identification
  • A.I. Machine Vision
  • HIPAA Compliant Encryption
  • Practice, Procedure and Diagnostic Events Standardization
  • Content Digitization
  • Virtualization
  • Cloud and Hand Held Enablement
  • Rapid Continuous Improvement
  • Rapid Process and Technology Prototyping

 

  • Donald Kuk
    Chief Transformation Officer, SVP Operational Excellence and Quality, Lean Six Sigma Master Black Belt

Main Stage Venetian 3 to 5: Keynote Presentation

Venetian Ballroom 3 to 5 | Keynote | Culture Transformation Summit

Developing an Action-oriented Mindset and Positive Culture to Drive Transformation

  • What does the future look like in the hospitality and gaming sectors?

  • How are we creating a positive culture to drive meaningful change?

  • What does it mean in real terms to develop an action-oriented mindset?

  • How are we managing to adapt to change at speed and ensure a continuous focus?

  • The super power of diversity: Increased vision, cultural improvement, bottom line results

  • Attracting and retaining millennials to the organisation

  • Avoiding the business death sentence - "We have always done it this way"

  • Rias Attar
    Vice President – Enterprise Project Management Office & Strategic Initiatives

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Break into Summit Streams: 30 Minute Presentations

Ligurian 3 | Track C | Culture Transformation Summit

Moderating Track Session

  • Dessalen Wood
    Chief People Officer

Ligurian 3 | Track C | Culture Transformation Summit

“Let’s Give ’em Something to Talk About” -- The Power of Engaging the Employee Voice in Successful Change Management

Description of Session

Companies today face the challenge of engaging their employees in meaningful dialogue around change, workplace dynamics and innovation. Whether it be due to geography, flex work or simply that many people feel that speaking up has a cost associated with it - organizations are missing hearing from key players associated with successful change management

In this talk we will examine:

  • The value of gathering ideas and solutions from a broader, more diverse population
  • How technology can humanize the employee experience
  • The power of allowing all voices to be heard which results in organizations benefiting from higher engagement

  • Dessalen Wood
    Chief People Officer

| Customer Excellence Summit

Moderating Track Session

  • Dr Marlene Kolodziej
    Vice President, Centralized Services

Venetian 2 | Track F | Customer Excellence Summit

Bringing your Customer to the Center of Operational Transformation and Intelligent Automation Adoption
  • Bringing intelligent automation (IA) and change management together to drive customer experience

  • Identifying processes to digitise where IA can have the greatest impact on creating customer value

  • Becoming an operating model consultant to drive OCM

  • Creating vision before optimization

  • Mia Leondakis
    Vice President, Business Transformation and Automation

DAVINCI | Track H | Scaling Excellence and Agility Summit

Moderating Track Session

  • Melissa Reeve
    Vice President of Marketing

DAVINCI | Track H | Scaling Excellence and Agility Summit

Unlocking Potential - Increasing business agility through integration of skills and techniques

  • Alka Bhave
    Vice President of Performance Excellence

MichelAngelo | Track I | Strategy Execution Excellence Summit

Moderating Track Session

  • Brou Gautier
    Chief, USAF Improvement and Innovation Division

Michelangelo | Track I | Strategy Execution Excellence Summit

Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs)
  • How to break inertia by changing existing rooted perceptions?

  • What is the best process to achieve on-going continues improvements?

  •  How to harness the right KPIs to facilitate buy-in of people on all levels of the company?

  • The importance of focusing on tangible, visible results

  •  Creating a complete turnaround: from worst in class to BEST IN CLASS within few years. 

  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)

Ligurian 1 | Track A | Operational Excellence Summit

Moderating Track Session

  • Don Magnuson
    RVP Sales

Ligurian 1 | Track A | Operational Excellence Summit

OPEX through Intelligent Automation - it may not mean what you think

This session will introduce you to how to bring a critical eye to your initiatives around process improvement and intelligent automation of both front and back office processes. Many process improvement projects fail because the market has you believe that deploying IA tools and technologies will solve all of your problems. But, since they are only part of the equation, having the right plan of attack and vision are necessary to achieve the strongest business outcomes.

· Knowing what you don't know (key assumptions, risks, current and future state, etc.)

· Surface area - how to understand the complex relationships and interactions between people, process, and content

· Having an IA roadmap and why it matters

· How to get the right stakeholders involved AND keep them engaged!

  • Brad Orluk
    Strategic Alliances Manager
  • Frank Catone
    Global Intelligent Automation Lead

Ligurian 2 | Track B | Business Transformation Summit

Moderating Track Session

  • Donald Kuk
    Chief Transformation Officer, SVP Operational Excellence and Quality, Lean Six Sigma Master Black Belt

Ligurian 2 | Business Transformation Summit

Celonis & Genpact - Coming soon

Bernini | Track G | Leadership Excellence Summit

Moderating Track Session

Bernini | Track G | Leadership Excellence Summit

The Impact of Leadership Choices During Times of Transformation

What does it take to work with leaders who are at the helm of transformation to help them adopt a mindset that allows them to make purposeful decisions to drive forward in a world of rapid and constant technological change.

This session will look at inflection points where leaders have decisions to make that will have long-term impacts, and ask… What could have happened?

  • Where and when to invest in technology
  • Preparing the organization for change
  • Aligning organizational capabilities with org structures

  • Allyn Bailey
    Talent Acquisition Transformation Manager

Tuscan Ballroom BTOES Hub: Networking Lunch Break & Meet the Speaker

Networking | General Session

Meet the Speaker

The following speakers have agreed to host a table over lunch for a free-flowing and open discussion.

The speaker's names will be on the respective lunch table, simply select the speaker table you wish to join.


  • Thom Keehan
    Vice President, Enterprise Quality & Operational Excellence
  • Dr Marlene Kolodziej
    Vice President, Centralized Services
  • Steve Waszak
    VP Operational Excellence
  • Mark Whitten
    Director of Operations USA
  • Kelli Pierce
    SVP Operational Excellence
  • Dan McCoy
    Chief Operating Officer
  • Dr. Karen Tilstra
    Co- Founder
  • Iassen Deenitchin
    Head of Global Process Management
  • Eoin O'Reilly
    Head of Digital Automation
  • Mark Arrigotti
    Global Head Procure to Pay
  • Brou Gautier
    Chief, USAF Improvement and Innovation Division
  • Anu Pujji
    Principal of Operational Excellence and Transformation
  • Padmini Nidumolu
    Enterprise Lean | Agile Coach
  • Dr. Mathias Kirchmer
    Managing Director and Co-CEO
  • Travis Hahler
    Americas Change and Culture Lead
  • James Feldman
    The Bright Idea Guy
  • Tony Johnson
    Customer Experience Officer and Director of Service Excellence
  • Matthew Marino
    AVP Lean Management- Operational Effectiveness
  • Ed Brewer
    Vice President Operational Excellence
  • Yosi Kossowsky
    Culture and Business Change Management Leader
  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)
  • Dr. Keith Clinkscales
    Director Strategic Planning & Performance Management
  • Louise Kyhl-Triolo
    VP, Intrapreneurial Culture Airbus Global & Talent Development
  • Brian Kedzior
    Former Sr. Director, Organizational Development and Change Management
  • Tamara Nation
    Director of Curriculum Product Management
  • Dessalen Wood
    Chief People Officer
  • Shyamal Addanki
    VP North America
  • Cliff Tironi
    Managing Partner
  • George Bennett
    VP Business Development
  • John R. Davis
    President, Founding Partner
  • Marcus Gropp
    Managing Director & Head of Digital Transformation
  • Brad Orluk
    Strategic Alliances Manager
  • Lakshmi Shankar
    Senior Director, Strategy & Operations
  • Joseph Dudas
    Vice Chair Supply Chain Management
  • Jerry Storey
    Managing Director Regulatory Affairs & Compliance - Transportation
  • Rias Attar
    Vice President – Enterprise Project Management Office & Strategic Initiatives
  • Wendy Sherrock
    Vice President Operational Effectiveness
  • Vic Nanda
    Head, Quality Capabilities and Consulting
  • Kelvin Manning
    Associate Director - John F. Kennedy Space Center
  • Melissa Reeve
    Vice President of Marketing
  • Andy Tilstra
    Chief Information Officer
  • Carol McEwan
    CEO & Chief Product Owner
  • Adam Lawrence
    Managing Partner
  • Bruna Braga
    Head of Partnerships, Solve
  • Shane Yount
    President
  • Dr. Keith Clinkscales
    Director Strategic Planning & Performance Management
  • Subhro Gupta
    VP and Head of Business Process Transformation
  • Mia Leondakis
    Vice President, Business Transformation and Automation
  • Joe Crady
    Chief Improvement and Innovation Training
  • Robert Crotty
    AVP - HCA Building Capital Productivity and Strategy
  • Donald Kuk
    Chief Transformation Officer, SVP Operational Excellence and Quality, Lean Six Sigma Master Black Belt

Donatello Boardroom | Global Heads of Operational Excellence Private Forum

Donatello Boardroom | Private Forum | Global Heads of Operational Excellence Private Forum

Strategic Boardroom Discussion

The Global Heads of Operational Excellence Private Forum is a private peer-to-peer enterprise-level meeting for C-Level, EVPs, & Global Heads involved in Operational Excellence.

As a global leader with responsibility for meeting the accelerating demands of today's global business with next-generation Operational Excellence strategies, this meeting will provide an invaluable opportunity to benchmark, network and collaborate with respected cross-industry peers in an intimate closed-doors environment.

  • Bench-marking and Shared Goal Development

  • Networking Break

  • Strategic Boardroom Discussion

- Participants will be invited to submit their key items to the agenda of the session which will be defined by consensus to optimise strategic outcomes

- This is a closed-doors session and will operate under Chatham House Rule

- All participants will represent companies with over 3000+ employees and $1BN+ in revenue in the capacity of a global leadership position


  • Anu George
    Chief Quality and Transformation Officer
  • Rajeeve Kaul
    Corporate Vice President
  • Randy Shumway
    Chairman, Partner
  • Vishal Gupta
    Global CTO and Senior Vice President, Technology
  • Eoin O'Reilly
    Head of Digital Automation
  • Iassen Deenitchin
    Head of Global Process Management
  • Brou Gautier
    Chief, USAF Improvement and Innovation Division
  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)
  • Anu Pujji
    Principal of Operational Excellence and Transformation
  • Lisa Wardlaw
    Former Executive Vice President Global Chief Digital Transformation Officer
  • Rias Attar
    Vice President – Enterprise Project Management Office & Strategic Initiatives
  • Donald Kuk
    Chief Transformation Officer, SVP Operational Excellence and Quality, Lean Six Sigma Master Black Belt

Break into Summit Streams: 30 Minute Presentations

Ligurian 1 | Track A | Operational Excellence Summit

Business Transformation Through an Enterprise Management System
Across all industries and regions, the need for globalization and digital transformation is enormous and radically changing the way companies compete. This session discusses how companies can transform to stay competitive and how an Enterprise Management System can be a strategic asset for your business.

Walk away from this session with an understanding of how to be in full control of your changing organization while gaining greater visibility of operations and the transparency needed to make impactful business decisions.

  • J-M Erlendson
    Transformation Engineering Lead

DaVinci | Track H | Scaling Excellence and Agility Summit

The Lean Approach in GE Aviation

As a leading competitor in the Aviation sector, GE Aviation has taken a unique approach to practicing Lean and Continuous Improvement by focusing on Lean Skills to improve autonomy at the site management level.

  • Renewed focus on Lean driven by the CEO
  • Appointing "pilot" sites to get quick traction
  • Setting up Lean Academies and Bootcamps for Site and Lean Leaders
  • Supporting the business Lean Leaders in their kaizens and continuous improvement efforts
  • Enabling mid-level management and increasing autonomy at the site level
  • Focusing on Site and Lean Leader skills growth

  • Michael Gallagher
    Senior GE Aviation Performance System (GEAPS) Leader

Ligurian 3 | Track C | Culture Transformation Summit

"Approaching Operational Excellence Culture – The Systematic Way"
  • Allocating required resources (capabilities and competencies) to achieve excellence 
  • Establishing the required IT solution to manage OpEx expectations 
  • Management OpEx employees engagement methods 
  • Benchmarking types (internally, nationally and internationally) 
  • Awards participation to augment excellence concepts 
  • ISOs and external assessments participation to apply latest excellence practices 
  • Effects of training and international certifications toward enhancing OpEx culture 

  • Rami Shafiei
    Head of Operational Excellence Program

Michelangelo | Track I | Strategy Execution Excellence Summit

Value Creation in Merger & Acquisition Integration

  • Integration planning - what's left after closing

  • Prioritizing what matters post-integration

  • Where value is created post-integration

  • Key points for post-acquisition integration

  • Tony Benedict
    President

Ligurian 2 | Track B | Business Transformation Summit

Scaling Business Operations - Role of process visibility & collaboration

 

Learnings:
1. How process visibility & collaborations impacts scaling efforts for business operations
2. How process modelling & analysis aligns with EA efforts
3. Understand role of processing modelling tool in supporting business transformations 

 

  • Pranav Shahi
    Head of Business Systems, IT

Venetian 2 | Track F | Customer Excellence Summit

Stop Ignoring your Customer's Journey

In this session, Tony will discuss the steps of a customer journey, including the key touchpoints upon which to focus.  This session will crystalize your thinking and put your customers at the center of your thinking when you design your products, service, and overall brand experience.  The outcomes of a customer-focused approach is a reduction in customer friction and the increase in brand loyalty.  This leads to repeat business, growth, and brand advocacy.

  • What is the customer journey?
  • Determining Your Key Touchpoints
  • The benefits of the customer-centric focus
  • Analyzing customer wins, pain points, and questions
  • Activity:  Bringing journey and touchpoints to life

  • Tony Johnson
    Customer Experience Officer and Director of Service Excellence

Venetian 1 | Track E | TECHX Live - Technology Excellence Summit

Booz Allen Hamilton | Coming soon

 

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Break up into Topic Specific Roundtable Discussion Groups

Tuscan Ballroom | Discussion Session | General Session

Interactive Roundtable Discussion Sessions

Join a 1 hour interactive roundtable table discussion on a topic of interest, led by members of the speaking panel. With 40 to choose from, its your opportunity to focus in on specific outcomes or zoom out for discussions around tackling bigger picture challenges.

ZOOM OUT

  • Will intelligent automation kill off happy accidents... Is it always such a bad thing to make decisions intuitively?
  • Managing (or Weathering) Global Trends - How can we meaningfully prepare for unknowns?
  • How is the US/CHINA trade war affecting strategy and what can we do to build resilience? 

FOCUS IN

  • Managing changes in technology skillset demands
  • Programmatic improvement of emotional awareness in Leadership
  • Automating transformation governance

 

The Round Table topics with numbers are listed below:

 

RT1 How to drive Innovation in your Enterprise. Vishal GuptaCTO, Unisys CM

RT2 The Wheel of Sustainability – Engaging and empowering teams to ensure their solutions live on. Adam Lawrence, Managing Partner, Process Improvement Partners LLC

RT3 Transforming Health Sciences and Health Care Into A Global Virtual Practice of Medicine.
Donald KukVice President Global Business Transformation, Mednax

RT4 Lean in Agile - Amplifying Women's Voices in Leadership. Padmini NidumoluCo-Founder, Lean In Agile for Women Lean/ Agile Coach, Fannie Mae

RT5 Exploring the role of Organizational Competencies in Information Technology Outsourcing,  Dr Marlene KolodziejVice President, Centralized ServicesRicoh

RT6 Leader as Coach – A Lean Approach to Creating a Coaching Culture. Anthony Brunshstein,
Senior Business Consultant, Southwest Airlines

RT7 Cutting Through the Noise - How can you use AI to Drive Transformation and Operational Excellence now? Matthew MarinoDirector, Service Optimization- Transformation Center, Prudential Insurance Company

RT8 How to Identify and Resolve “Points of Failure” in Business Processes. Vic NandaHead Quality, Competence and Capabilities and Strategic Quality Transformation Operations, Nokia

RT9 Innovating culture! - Is it possible to unlock the intrapreneurial spirit within a big traditional multinational corporation? Louise Kyhl-TrioloVP, Intrapreneurial Culture Airbus Global & Talent Development Airbus

RT10 Developing an Action-oriented Mindset and Positive Culture to Drive Transformation. Rias AttarVice President, Caeser’s Entertainment CM

RT11 OPEX through Intelligent Automation - it may not mean what you think. Frank Catone, Regional Offering Lead - Modern Workplace, AvanadeBrad Orluk, Strategic Alliances Manager, Nintex

RT12 Unlocking Potential - Increasing business agility through integration of skills and techniquesMelissa ReeveVice President Marketing, Scaled Agile

RT13 Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs). Dr Elhanen AbramovExecutive Advisor and Board Member, Adama

RT14 Value Creation in Merger & Acquisition Integration. Tony BenedictPartner, Omicron & President of the ABPMP

RT15 From Change Sponsors to Agents of Change - Leading a Re-imagined People-first Transformation. Yosi KossowskyCulture and Business Transformation Leader, Cisco Systems

RT16 Creating the Foundation for Procurement Transformation Success, John R. Davis, President, Founding Partner, AdaptOne

RT17 Performance through Process - Accelerators for the Digital World. Dr. Mathias Kirchmer
Managing Director and Co-CEO, BPM-D

RT18 Coming soon, Lisa KaplanVP, Relationship Development, Moxtra Inc.

RT19 Assessment as an Accelerant to Operational Excellence. Ed BrewerVice-President of Operational Excellence Assessment and Oversight, Duke Energy

RT20 Systems Thinking & Approach: The Enterprise Operating System for the Concept to Cash Value Stream. Thom KeehanVice President, Enterprise Quality & Operational Excellence, Daikin Applied

RT21 Transforming through analytics in a non technical world. Rajeeve KaulCorporate VP, McDonald's

RT22 Design Thinking to Empower Industry 4.0 Leadership. Dr Karen Tilstra, Co- founder Florida Hospital Innovation Lab (FHIL), Advent Health

RT23 The Leadership Talk. Kelvin ManningAssociate Director John F. Kennedy Space Center, NASA

RT24 The Lean Approach in GE Aviation. Michael R. Gallagher, Senior GE Aviation Performance System Leader Americas,  GE Aviation

RT25 Business Transformation Through an Enterprise Management System, Don Magnuson, VP Business Transformation, Software AG

RT26 Deming & Baldrige | Collaborative Sharing of Wisdom in Driving Change, Randy Clark, Director of Six Sigma, Upland Software

RT27 Moving the Needle from Awareness to Action in your Organisation, Anu Pujji, Principal of Operational Excellence and Transformation, Amazon

RT28 “Let’s Give ’em Something to Talk About” -- The Power of Engaging the Employee Voice in Successful Change Management, Dessalen Wood, Chief  People Officer, Thoughtexchange

RT29 Optimizing RPA for Hyper Automation: How process mining eliminates pain points in RPA initiatives to prepare businesses for large-scale automation. George Bennett, VP Business Development, myInvenio myInvenio

RT30 Knowledge for leaders so learning can better deliver organization-wide excellence, Rob Stewart, CEO, OpusWorks

RT31 CMMI V2.0 Promises Delivered: Tangible Business Performance Results, Speed to Innovation, Optimized Agile Delivery and More, Ron LearDirector of IP Development, CMMI Products & Services Chief Architect, CMMI Institute

RT32 Scaling Business Operations - Role of process visibility & collaboration, Pranav ShahiHead of Business Systems, IT, Atlassian

RT33 Process Mining, Mapping and Automation: Deliver process excellence for a digitally transformed world, Shyamal AddenkiVP North America, FireStart Inc.

RT34 Digital Intelligence – The Journey for the Modern Enterprise, Ryan Ralker, Senior Product Marketing Manager, ABBYY

RT35 Cultural Transformation to Build an Improvement and Innovation Ecosystem, Brou Gautier, Chief, USAF Improvement and Innovation Division, US Air Force

RT36 Leveraging Vendors to Drive Global Scale, Kelli Pierce, Senior Vice President, D&S Operational Excellence, Mastercard

RT37 A View from Operational Excellence (Stanley Black & Decker’s Industry 4.0), Rodolfo Santamaria, Vice President Global Supply Chain Management, Stanley Black and Decker

RT38 Targeting the Full Value of Digital Disruption, Philip Payne, NA Managing Partner, IBM Services 

RT39 Cliff Tironi, Managing Partner, Thinaer

  • Thom Keehan
    Vice President, Enterprise Quality & Operational Excellence
  • Kelli Pierce
    SVP Operational Excellence
  • Dan McCoy
    Chief Operating Officer
  • Dr Marlene Kolodziej
    Vice President, Centralized Services
  • Rajeeve Kaul
    Corporate Vice President
  • Anthony Brunshtein
    Senior Business Consultant
  • Vishal Gupta
    Global CTO and Senior Vice President, Technology
  • Dr. Karen Tilstra
    Co- Founder
  • Dr. Mathias Kirchmer
    Managing Director and Co-CEO
  • Dr. Rodolfo Santamaria
    Vice President Global Supply Management
  • Brou Gautier
    Chief, USAF Improvement and Innovation Division
  • Ed Brewer
    Vice President Operational Excellence
  • Kelvin Manning
    Associate Director - John F. Kennedy Space Center
  • Yosi Kossowsky
    Culture and Business Change Management Leader
  • Louise Kyhl-Triolo
    VP, Intrapreneurial Culture Airbus Global & Talent Development
  • Matthew Marino
    AVP Lean Management- Operational Effectiveness
  • Jerry Storey
    Managing Director Regulatory Affairs & Compliance - Transportation
  • Rias Attar
    Vice President – Enterprise Project Management Office & Strategic Initiatives
  • Ronald Lear
    Director of IP Development, CMMI Products & Services Chief Architect
  • Dessalen Wood
    Chief People Officer
  • Shyamal Addanki
    VP North America
  • Masimiliano Delsante
    CEO
  • Lisa Kaplan
    VP of Relationship Development
  • Randy Clark
    Director of Six Sigma
  • Ryan Raiker
    Senior Product Marketing Manager
  • Don Magnuson
    RVP Sales
  • John R. Davis
    President, Founding Partner
  • Padmini Nidumolu
    Enterprise Lean | Agile Coach
  • Pranav Shahi
    Head of Business Systems, IT
  • Philip Payne
    NA Managing Partner, IBM Services
  • Melissa Reeve
    Vice President of Marketing
  • Brad Orluk
    Strategic Alliances Manager
  • Rob Stewart
    CEO
  • Tony Benedict
    President
  • Adam Lawrence
    Managing Partner
  • Michael Gallagher
    Senior GE Aviation Performance System (GEAPS) Leader
  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)
  • Vic Nanda
    Head, Quality Capabilities and Consulting
  • Anu Pujji
    Principal of Operational Excellence and Transformation
  • Donald Kuk
    Chief Transformation Officer, SVP Operational Excellence and Quality, Lean Six Sigma Master Black Belt
  • Cliff Tironi
    Managing Partner

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Main stage Venetian 3 to 5 | Keynote Presentation

Venetian 3 to 5 | IBM Keynote | TECHX Live - Technology Excellence Summit

Digital Darwinism, and Designed Empathy

The future belongs to designers, who master the art and science of engineering for empathy.  Those who make digitalization more human will win and thrive. 
- How to humanize technology with Design + Cognitive Science + A.I 

  • Dr. Saul J. Berman
    Chief Strategist & VP of Digital Strategy, IBM

Break into Summit Streams: 30 Minute Presentations

Venetian Ballroom 3 to 5 | Track G | Leadership Excellence Summit

From Change Sponsors to Agents of Change - Leading a Re-imagined People-first Transformation

To remain competitive in the current business climate and ever-evolving stream of customer needs, we are being asked to do more and change faster than ever before. 

Traditionally, business optimization and transformation are initiated from a business-first mindset, with senior leadership defining desired business outcomes and timelines. But, people are the ones who need to make the changes.  And people have a change saturation limit. If that limit isn’t recognized or dealt with properly, it can be crippling for the program – and for the people impacted.

Too often, change management is not even considered until business implementations show signs of serious failure. Business transformations rarely achieve their full benefit.  This is often a result of the role leaders play in the change, plus the cultural hurdles that are only considered once projects are underway. 

During this session, we’ll look at: 

  • What it looks like when people are considered from the formative stages of transformation strategy. 
  • What active and visible sponsorship of change really means for organizational leaders – making them effective agents of change.  
  • How to effectively support your teams as a change manager.

  • Yosi Kossowsky
    Culture and Business Change Management Leader

Venetian 1 | Track E | TECHX Live - Technology Excellence Summit

Performance Through Process - Accelerators for the Digital World

Introduction:

According to a study of a leading industry organization only 1% of organizations have their processes sufficiently under control to realize the full potential of digital solutions. Establishing and applying the appropriate process management discipline has become a crucial topic which has to be address fast and at minimal risk to make digital transformations successful.

The presentation discusses key accelerators to achieve the targeted performance through in the appropriate time by using selected accelerators to transform business processes and create the required process discipline, leveraging digital tools as required. This is illustrated through example from insurance, health and high tech companies.

 

Key topics addressed:

  • Prioritize digital transformation initiatives through process impact assessments
  • Achieving transparency over impact of digital solutions through reference models
  • Evaluate process improvements and digitalization through simulation techniques
  • Maintain performance through appropriate process governance
  •  

  • Dr. Mathias Kirchmer
    Managing Director and Co-CEO

DaVinci | Track H | Scaling Excellence and Agility Summit

“Speeding up the proposal phase in project business by 300% using an intelligent tender document screening approach”!

Identifying risk extremely early in the project business processes was the key target to develop the intelligent tender document screening approach.

Currently the systematics are used in a broader and more holistic way to enhance proposal processes and get much more speed while reducing reading time of large or many documents

  • Intelligent tender document screening approach
  • Most interesting use cases and benefits
  • How to implement it
  • Results and outcomes of different usages and scenarios

  • Oliver Maeckel
    Partner & Vice President

Ligurian 2 | Track B | Business Transformation Summit

Title: Digital Intelligence – The Journey for the Modern Enterprise

Abstract:

All of your processes play a significant role in the success of your company and your customers. Processes drive engagement between you and your customers externally, and content feeds your internal processes with the necessary insight and context to makedecisions.

However, capturing, managing, analyzing, understanding and monitoring the digitalenterprise is no easy task. With the proliferation of new technologies, compliance mandates,data integrity concerns, and the need to do more with less, how is the enterprise prepared toface their digital problems?

Without the right strategy, capabilities, and skills, organizations will be left out to dry. In order to raise your Digital IQ, you must fully understand every system, integration point, business process, and all of the related data. Empowered with this data, you can make decisions with tremendous impact on profitability, risk, and even people’s lives. In this session,we will discuss the skills and technologies necessary for the success of the modern digital enterprise.

  • Ryan Raiker
    Senior Product Marketing Manager

Michelangelo | Track I | Strategy Execution Excellence Summit

Process Management and Agile: A Joint Design and Implementation Approach
  • How to design and agile organisation around E2E customer and support processes
  • How to roll out agile and improve E2E processes in parallel
  • What the biggest challenges are in the implementation; and how to address them
  • What can go wrong; and how to fix it

  • Iassen Deenitchin
    Head of Global Process Management

DaVinci | Track H | Scaling Excellence and Agility Summit

Scrum@Scale: The Organizational Operating System That Drives Operational Excellence
  • An introduction to the collective impact of Scrum and the inception of Scrum@Scale’s ‘scale-free’ architecture 
  • Dive into key patterns that Dr. Jeff Sutherland has deemed essential for improving business results 
  • Recognize the value in making the entirety of your organization Agile 
  • Learn how to get started with Scrum@Scale in your organization

 

  • Dr. Jeff Sutherland
    Inventor and co-creator of Scrum, creator of Scrum@Scale
  • Carol McEwan
    CEO & Chief Product Owner

Bernini | Track D | Innovation Excellence Summit

Moderating Track Session

Bernini | Track D | Innovation Excellence Summit

NOT your Grandparent’s Power Company – the Evolving Transformational Culture at Duke Energy

The increasing complexity of the external environment drove the need for digital capabilities at Duke Energy. We focused on fundamentally transforming the way we do business and serve our customers. By using continuous innovation, we are positioned to be competitive within the industry for the future while improving customer experience and enhancing field operations service standards. We soon realized that no transformation can succeed without a culture shift that serves as a catalyst for enterprise-wide business transformation.

We will focus on discussing how delivering digital products and desired outcome for our employees and customers could only be achieved through a dedicated effort and a new mindset.

  • How to challenge a hierarchical management culture and empower employees and teams

  • How to take diplomacy, spin, controlled power and layers of approval into a space that operates with transparency, honesty and trust

  • How to change project funding and iterate on value with timely deliverable 

  • How to take the illusion of perfect plans, failure avoidance and turn it to willingness to experiment, rapid improvement and learning

  • How to shift focus from traditional waterfalls milestones to fast delivery of minimal viable products

  • How to get the - Right product for the right users, increase engagement, readiness, and adoption 

  • How to convert change fatigue into inspiration and excitement

  • Dr Remi Raphael
    Director of Business Transformation

Ligurian 3 | Track C | Culture Transformation Summit

High Touch Customer Business Solution for the modern, mobile era.

In a world of chatbots, RPA and IoT, it can be easy to lose focus on the human to human customer connection. Businesses need to ensure they are re-engineered to provide the most delightful, high touch business experience for their customers in this modern, mobile era.

The proliferation of the mobile phone has had a significant impact on how, where and when we connect. While there is an app for everything, how do you keep your clients connected and using your app to deliver next-level customer care and service excellence?

Are you prepared to:

  • Provide a seamless customer experience while leveraging your brand
  • Stay connected to your clients in today’s always-on environment 
  • Provide persistence through account transition
  • Integrate with your backend systems

Main Stage Venetian 3 to 5 | Chairperson's Summary and Closing Remarks

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Break into Summit Streams: 30 Minute Presentations

DaVinci | Panel Discussion | Women in Operational Excellence Summit

Moving the Needle from Awareness to Action in your Organisation

  • Padmini Nidumolu
    Enterprise Lean | Agile Coach
  • Anu Pujji
    Principal of Operational Excellence and Transformation
  • Lisa Wardlaw
    Former Executive Vice President Global Chief Digital Transformation Officer

Ligurian 3 | Track C | Customer Excellence Summit

Supercharge Your Culture… How to Change Your Approach to Drive Better Results
Culture is the character and personality of your organization. It's what makes your business unique and is the sum of its values, traditions, beliefs, and behaviors.  You do not build positive workplace culture by providing free snacks to your employees, or by having gym facilities in your workplace! You begin building that positive workplace environment through relentless communication with employees, a winning organizational structure, clear, measureable and attainable goals, and employee engagement.  This can be a significant challenge, but with the correct approach, you can achieve world-class results. As a leader in your organization, you must understand the critical link between employee behavior, environment and the resulting workplace culture, ultimately impacting your business results!

This session will demonstrate the critical link between culture and results, and share how to impact your culture, through proven methods, and my personal journey!

Learn about:

  • Workplace Environment – working conditions and how they have a direct impact on workplace culture.
  • Organizational Goals– Do employees know and understand what the goals of the organization are, and how to achieve them.
  • Organizational Structure – Inch wide and a mile deep focused.
  •  Employee Engagement – Critical to drive a high performing culture.
  • Surveys – Listening and acting upon feedback from employees and The ‘Culture Plan’.
  • Performance Management – Regular, tangible feedback, 360 degrees.
  • Relentless Communication – Multiple tiers, both ways.
  • Leadership Approach – Hands-on, collaborative and accountable.

  • Mark Whitten
    Director of Operations USA

Ligurian 2 | Track B | Business Transformation Summit

Systems Thinking & Approach: The Enterprise Operating System for the Concept to Cash Value Stream

Applying the fundamentals and using a systematic approach to your improvement is critical now more than ever.  Not only does our technology rapidly change, but so does the people using it. The fundamentals to the methods and tools have been modified, skipped, and/or politicized over the past decade leading to a deep approach rather than taking the first step of understanding how the enterprise operates. The structure and process must be in place for Strategic Planning, Policy Deployment, Annual Operations Execution, and Operational Excellence in order to keep your improvements sustainable.  The approach must be packaged so that all people can be part of and accept the change. Key elements from this talk will be:

  • Determining your Optimum Speed & Predictability through the fundamentals of analyzing current performance, capability, and entitlement.
  • Use what’s needed, not what the standard has forced upon you.  Finding the balance of Technical/Political/Cultural influences.
  • To know the difference between doing something Different versus Differently
  • Eliminating the Culture of Repetitive Problem Solving
  • Knowing if you are in a Recovery, Turnaround, or Transformation and the importance of using the right approach

  • Thom Keehan
    Vice President, Enterprise Quality & Operational Excellence

Venetian 2 | Track F | Customer Excellence Summit

Connecting Customer Service to the Business Transformation Value Stream
  • Focusing the business process transformation group with a customer value approach

  • Identifying process improvement and automation opportunities and how to apply to the right process

  • Working with continuous improvement and RPA to join up processes

  • How to make process transformation more streamlined and structured

  • Subhro Gupta
    VP and Head of Business Process Transformation

Bernini | Track G | Leadership Excellence Summit

Assessment as an Accelerant to Operational Excellence

One of the US’s largest energy companies shares what drove them to pursue Operational Excellence, and how they’re using assessment to accelerate their journey.

  • Duke Energy’s journey toward Operational Excellence
  • Why assessment and oversight are critical to Operational Excellence
  • Critical parts of an assessment program
  • Helping leaders value assessment
  • Self-assessment and external perspectives

  • Ed Brewer
    Vice President Operational Excellence

Venetian 1 | Track E | TECHX Live - Technology Excellence Summit

How Innovation and Digital are the Cornerstones to Mayo Clinic’s Supply Chain Future

In this session, Joe Dudas, Vice Chair, Supply Chain Management, Mayo Clinic, will share insights on:

  • What does it mean to innovate?
  • What is Digital and why is it important?
  • How does the Mayo Supply Chain intend to leverage Digital?
  • Why does healthcare need a Digital Supply Chain?

  • Joseph Dudas
    Vice Chair Supply Chain Management

Venetian Ballroom | Awards Gala Reception

Awards Gala Reception | General Session

Awards Gala Reception

DRESS CODE

Formal Evening Wear  (Men: Suits, Women: Evening Dresses) 

The Awards Gala Drink Reception starts at 6.30pm until 7.30pm in the Venetian Ballroom, at which point the Award Ceremony will start in the same ballroom and should conclude by 8.30pm. Food service will be during the ceremony.

The band will be playing until 9.30pm and we encourage all to hit the dance floor and show off your moves. 

Booking of 4+ and 10+ will automatically be allocated reserved seating together. 

Venetian Ballroom | Awards Ceremony

Awards Ceremony | General Session

Awards Ceremony

Business Transformation & Operational Excellence Industry Awards

Celebrating Outstanding Organizational Achievements   

DRESS CODE

Formal Evening Wear  (Men: Suits, Women: Evening Dresses) 

We are proud to announce  the shortlist of finalists from fifteen categories selected by the independent judging panel, for the 2020 Business Transformation & Operational

Excellence Industry Awards program. Listed by category, the finalists are:

Project Awards Finalists

 

Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture

IBM - Leveraging Employee Engagement with Empowerment

Capgemini Polska Sp. z o.o. - People Engagement Program (PEP!)

BRP - Deliver manufacturing excellence

Cisco Systems - Diverse Talent Accelerators

Cognizant Technology Solutions - CTS - Cultural Transformation through WorkForce Management

Cognizant Technology Solutions - CTS - Cultural Transformation to deliver high performance in Life Sciences

Gateway Health - Stars Quality Organizational Transformation

Ingersoll Rand - Ingersoll Rand / Team Leader Development Program

Orange County Property Appraiser - OCPA - Best Achievement in Cultural Transformation & Sustainability 

Delane Consulting & Talent Management - Lean Business Agility

 

Best Achievement in Data Analytics enabling Operational Excellence

Cisco Systems - Diverse Talent Accelerators

Cognizant Technology Solutions - CTS - Data Analytics - AI based predictive analytics for employees

Cognizant Technology Solutions - CTS - Data Analytics in Banking and Financial Services

IBM - Winning by Predicting Data

IBM - IBM Q2C COGNITIVE ADVISOR

 

Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence 

Cognizant Technology Solutions - CTS - Outstanding Customer Experience using predictive analytics

Blue Cross Blue Shield of Michigan - BCBSM's Customer Experience Journey

Cognizant Technology Solutions - CTS - Outstanding Customer Experience - Using AI for Customer Feedback Analysis

IBM - CAIR - Client Advocacy Powered by AI

Lincoln Financial Group - Secure Sites Migration/Lincoln Financial/Scott Roth

Marriott International - Delivering Improved Customer Satisfaction and Operating Efficiency by Transforming and Implementing a World-Class Service Delivery Model

McDonald's Corporation - McDonald's Digital Acceleration Project

MPIPHP - Rolling Out The OpEx Red Carpet For Industry Members

Orange County Property Appraiser - OCPA Best Achievement in Operational Excellence to deliver an Outstanding Customer Experience Excellence

 

Best Achievement in Visual Management

IBM - Clarity - Competitive Insights Engine Powered by AI

Blue Cross Blue Shield of Michigan - BCBSM's Servicing Command Center



Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project

Cisco - Cisco's Travel and Expense Transformation via Sap Concur

Cognizant Technology Solutions - CTS - Value Creation to client by reducing Time to Market of mapping solutions

HP - ERP Transformation – Completely reinventing HP from the inside out to deliver simplicity to our customers and partners

IBM - Excellence in Acceleration of Offerings Launch

Petronas - Value Creation and Innovation through Innovative Creative Circle and Value Improvement Program

Touch-A-Life Foundation Inc - TAL Giving /Touch-A-Life Foundation/Tej Gundavelli

Lighthouse - Project CORE

 

Best Achievement in Operational Excellence to deliver Business Transformation

Capgemini Polska Sp. z o.o. - Digital Global Enterprise Model

IBM - TLDP (Transformational Leadership Development Program)

Blue Cross Blue Shield of Michigan - BCBSM's BlueFIT

BRP - Deliver manufacturing excellence

Cisco - Travel and Expense Transformation

Cognizant Technology Solutions - CTS - Business Transformation through BPaas solutions in Healthcare

Delane Consulting & Talent Management - Lean Business Agility

Enzen - The UK Power Networks Business Transformation Programme

HP - ERP Transformation – Completely reinventing HP from the inside out to deliver simplicity to our customers and partners

IBM - BlueSeller – Cognitive one stop shopping to simplify sellers’ experience

Novolex - Transforming the Novolex Way - Building One Novolex Through Operational Excellence

Wells Fargo - Dynamic Sales Order Form 

Cognizant Technology Solutions - CTS - Digital Finance - Order to Cash - Business Transformation

 

Best Achievement in Operational Excellence to deliver Digital Transformation

HP - Micro services Acceleration Platform

BBAM US LP - Fly Forward/Technical Program Management

Solix Technologies Inc - SOLIXCloud/Solix Technologies Inc

HP - FCO CoE in Finance

BMO Financial Group - BMO Retail Investments Digitization

Capgemini Polska Sp. z o.o. - Digital Global Enterprise Model

Cisco - Cisco's Travel and Expense Transformation

Cognizant Technology Solutions - Digital Transformation in market research and patient support

Duke Energy - Duke Energy becoming the world’s first digital utility

HP - ERP Transformation – Completely reinventing HP from the inside out to deliver simplicity to our customers and partners

IBM - The Road to a Cognitive Accounts Receivable

Digitate - Loblaw and Digitate

McDonald's Corporation - McDonald's Digital Acceleration Project

Petronas - Unlocking new ways of working that achieves Operational Excellence

IBM - Blockchain Technology in Enterprise Asset Management- (BEAM)

 

Best Achievement in Technology Enabled Process Automation (Robotic Process Automation, Machine Learning, Cognitive Learning, Blockchain etc) 

Cognizant Technology Solutions - Case Initiation Process

Cognizant Technology Solutions - Smart Email Solution 

Bancolombia - Enabling A Digital Workforce In Bancolombia

IBM - AP Program Management Reporting System

IBM - HENRY – Smart Bid Management

IBM - Using Augmented Intelligence to Empower Operations

HP - Sales Quota prediction and deployment using Machine Learning

Mayo Clinic - Mayo Clinic and IBM Watson- Giving Hope to Cancer Patients

Verizon - Verizon Digital Network Assistant (DNA)

 

Organizational Awards Finalists

 

Best Achievement of Operational Excellence in Manufacturing 

Flex - Flex Milpitas Journey of Innovation through Business Excellence

G-CON Manufacturing, Inc. - G-CON’s Prefabricated Clean Room PODs

LION - LION Operational Excellence

 

Best Achievement of Operational Excellence in Internet, Education, Media  & Technology

Southern New Hampshire University - SNHU D2L Transformation

Southern New Hampshire University - Technology and Transformation

Cisco - Sales Acquisition Integration and Divestitures

 

Best Achievement of Operational Excellence in Healthcare

Cleveland Clinic - Comprehensive STEMI Protocol/ Cleveland Clinic

NTT DATA - HEURI & HEURI NeuroINSIGHT – Predict and Prescribe in Real-Time

 

Best Achievement of Operational Excellence in Government

BOCC Palm Beach County - Operational Excellence Overhaul

Colorado Department of Transportation - Saves Time and Money Paving the Way to Digital with E-Signatures

 

Business Achievement of Operational Excellence in Business Products & Services 

IBM - Global Rollout - Business Products & Services - Devices

Delane Consulting & Talent Management - Lean Business Agility

 

Personality Awards Winners

 

Operational Excellence Business Unit President of the Year Award

Bruce Lowthers - President of Banking Solutions - FIS

Zabidi Ahmad - Managing Director and Chief Executive Officer - PETRONAS Penapisan (Terengganu) Sdn. Bhd. (PP(T)SB), a PETRONAS Refinery Complex 

 

Operational Excellence Outstanding Leader of the Year Award

Brian Savoy - Senior Vice President and Chief Transformation & Administrative Officer - Duke Energy

Rick Singh  - Orange County Property Appraiser’s Office (OCPA) 

Daniel Weaver - VP of Quality Stars, and Risk Adjustment - Gateway Health Plan

Mohd Jamal Haron - Head of Plant - Petronas

 

Platinum Awards

 

The following Platinum Awards cannot be entered for. The winners will be selected by the judges from

across a range of categories.

 

The Platinum Award for Best Achievement in Organizational Operational Excellence

The Platinum Award for Best Achievement in an Operational Excellence Project

 

The winners for all categories and for The Platinum Awards will be announced at The Business

Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 25th,

2020, 7.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®

| General Session

Members of the Award Panel - Announcing an Award

  • Iassen Deenitchin
    Head of Global Process Management
  • Kelli Pierce
    SVP Operational Excellence
  • Donald Kuk
    Chief Transformation Officer, SVP Operational Excellence and Quality, Lean Six Sigma Master Black Belt
  • Lakshmi Shankar
    Senior Director, Strategy & Operations
  • Anu Pujji
    Principal of Operational Excellence and Transformation
  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)
  • Wendy Sherrock
    Vice President Operational Effectiveness
  • Bruna Braga
    Head of Partnerships, Solve
  • Dr. Keith Clinkscales
    Director Strategic Planning & Performance Management
  • Padmini Nidumolu
    Enterprise Lean | Agile Coach
  • Thom Keehan
    Vice President, Enterprise Quality & Operational Excellence
  • Jerry Storey
    Managing Director Regulatory Affairs & Compliance - Transportation
  • Dr. Rodolfo Santamaria
    Vice President Global Supply Management
  • Steve Waszak
    VP Operational Excellence
  • Dr Remi Raphael
    Director of Business Transformation
  • Benjamin-Josiah Huff
    VP, Product Management & Business Architecture
  • Adam Lawrence
    Managing Partner
  • Kelvin Manning
    Associate Director - John F. Kennedy Space Center
  • Vic Nanda
    Head, Quality Capabilities and Consulting
  • Rias Attar
    Vice President – Enterprise Project Management Office & Strategic Initiatives

Venetian Ballroom | Awards After Party

Thirsty Fish Night Summit | Continue the Party

Thirsty Fish Night Summit & Post Awards Networking | General Session

Network the Night Away

This is not a BTOES hosted event. Attendees are responsible for their own food and beverages

Day 4 - Thursday | Main Summit | 26th March 2020

Main Foyer | Registration

Tuscan Ballroom | Breakfast & Networking

Tuscan Ballroom BTOES Hub | BTOES MEETINGS HUB & EXPO OPEN

Main Stage Venetian 3 to 5 | Chairperson's Recap - The Key Takeaways

Main Stage Venetian 3 to 5 | Keynote Presentation

Venetian Ballroom 3 to 5 | Main stage Keynote | Strategy Execution Excellence Summit

Transforming Through Analytics in a non Technical World

Why do some transformations work and others don't? Experiences leveraging analytics across multiple industries to do transformation in companies.

This session will explore examples and situations where transformation has succeeded or failed with an emphasis on common themes from the speakers direct experiences. Participants will have an opportunity to hear:

  • How to think about the life-cycle of a transformation program

  • How to focus resources and energy on different aspects of the effort to get optimal outcomes with an emphasis on value creation and sustenance of efforts

  • Rajeeve Kaul
    Corporate Vice President

Break into Summit Streams: 30 Minute Presentations

| Operational Excellence Summit

Moderating Track Session

  • Mark McGregor
    Head of Strategy

Ligurian 1 | Track A | Operational Excellence Summit

Driving Operational Excellence in a Global Footprint

We’ve all witnessed operational excellence programs that start strong, only to fizzle in the face of an unexpected disruption that comes either from within the organization or from the external environment.

In this engaging presentation, Greg will provide a rigorous framework and set of guiding principles, tips and do’s and don’ts for establishing an operational excellence program that will stands the test of time, even in the face of organizational change, technology disruptions and unexpected macro events. There will be time for Q&A.

  • A holistic framework for Operational Excellence that comprises Mission & Vision, Goals, Balanced Scorecard
  • The leadership traits required to drive a successful Operational Excellence program.
  • 3 C’s of Culture that are essential to ensuring the excellence program stays around for the long term.
  • Specific considering when the effort is global
  • Some case studies with accompanying do’s and don'ts

  • Gregory Lipper
    Chief Operating Officer and SVP

| Scaling Excellence and Agility Summit

Moderating Track Session

  • Melissa Reeve
    Vice President of Marketing

Bernini | Track H | Scaling Excellence and Agility Summit

Scrum@Scale: The Organizational Operating System That Drives Operational Excellence

  • An introduction to the collective impact of Scrum and the inception of Scrum@Scale’s ‘scale-free’ architecture 
  • Dive into key patterns that Dr. Jeff Sutherland has deemed essential for improving business results 
  • Recognize the value in making the entirety of your organization Agile 
  • Learn how to get started with Scrum@Scale in your organization

  • Dr. Jeff Sutherland
    Inventor and co-creator of Scrum, creator of Scrum@Scale
  • Carol McEwan
    CEO & Chief Product Owner

| Strategy Execution Excellence Summit

Moderating Track Session

  • Brou Gautier
    Chief, USAF Improvement and Innovation Division

Venetian 2 | Track I | Strategy Execution Excellence Summit

From Defense to Offense – Practical Strategies for the New Reality of Leadership

Experts agree that most businesses today are facing comparable trends, which if not addressed, will negatively impact future performance and competitiveness.  According to Forbes and HBR’s recent “2020 State of Leaders” reports, how  your leaders handle these challenges will determine your organizations future growth and profitability. What are these trends and challenges?

  • Driving a culture of  engagement and collective accountability linked directly to both people and  metrics performance.
  • Educating and Engaging Employees on Critical Metrics
  • Structuring Communication to Avoid Wasteful Time in Meetings
  • Managing a multigenerational and multicultural workforce

In this highly interactive session, we will provide practical and business-focused processes that foster employee engagement and accountability. Prepare your organization for the future while taking it to the next level today.  

This session provides leaders with simple and realistic implementation techniques that create and drive sustainable improvement in the areas of communicationproductivityemployee satisfaction, and bottom-line business results.

  • Shane Yount
    President

| Business Transformation Summit

Moderating Track Session

  • Donald Kuk
    Chief Transformation Officer, SVP Operational Excellence and Quality, Lean Six Sigma Master Black Belt

Ligurian 2 | Track B | Business Transformation Summit

Sustainable Business Transformation

Business Agility can only be achieved through long lasting Business Transformation. No doubt, Sustainability is a critical pillar but what other Organizational Change Management elements are key to achieving and sustaining Operational Excellence? Delane Consulting in partnership with Verizon will present a case study of applying the Lean Business Agility framework in Telecommunications

  • Who are we? 
  • Starting with the “WHY”
  • Principles of Organization Change Management (Engagement, Transparency, Measurement, Continuous Improvement)
  • What is LBA?
  • Description of the 4x4 model
  • Verizon case study
  • Portfolio Management
  • Benefit Realization

  • Theo Bell
    President, CEO
  • Fady Zachary
    Partner & Vice President of Consulting Services
  • Nina McCloskey
    Verizon Portfolio Manager

| Culture Transformation Summit

Moderating Track Session

Ligurian 3 | Track C | Culture Transformation Summit

National Grid leverages Customer Value with E2E Process to Drive Culture Change

  • Explore why advanced process/performance deployments (i.e. Lean and Six Sigma) isn't enough on its own to create value and drive culture change

  • Learn how we evolved from capability build to value creation, and how it inspired different ways of thinking and problem solving

  • Learn how our Customer Value Stream and E2E workshops have opened the door to exponential movement in change

  • Discover how we empowered cross-functional front-line teams to deliver exceptional value through process improvement

  • Bryant Yee
    Vice President of Advanced Analytics, Performance Excellence and Automation

| Innovation Excellence Summit

Moderating Track Session

Venetian 1 | Track D | Innovation Excellence Summit

"Inspiring Innovation Enterprise Wide"
  • Helping your teams find their “Why”
  • Getting people out of their comfort zone so they can dream bigger
  • Steps to build and nurture a culture of innovation across your enterprise
  • The most effective exercises our firm does to focus on process improvement
  • What HFS uniquely does to earn a 99% client retention rate and world class net promoter scores

  • Dan McCoy
    Chief Operating Officer

| TECHX Live - Technology Excellence Summit

Moderating Track Session

DaVinci | Track E | TECHX Live - Technology Excellence Summit

Exploring the role of Organizational Competencies in Information Technology Outsourcing: A Holistic Case Study on Decision-making for Outsourcing of Cloud-based Services

Explore the decision-making process and particularly the criteria used by executive decision-makers for identifying and selecting organizational competencies when engaging in ITO for cloud-based services.

Executive decision-makers are not always able to anticipate and fully understand the implications of their ITO decisions for the long-term processes, capabilities, and performance of the organization.

Executive decision-makers face difficulties distinguishing between organizational core and noncore activities and competencies, and find it problematic to identify an outsourcing provider (vendor) with suitable resources, competencies, and capabilities as well as to establish an effective outsourcing agreement or relationship.

Although extensive research exists on ITO decision-making, there is limited research specific to ITO decisions for cloud-based services and implications for the long-term processes, capabilities, and performance of organizations.

Takeaways include:

  • The selection of organizational competencies to target for ITO for cloud-based services is based on the need to fulfill application, security, regulatory, or compliance requirements; to fill a gap; and/or to increase capabilities not found within the organization.
  • Organizational competencies selected to outsource to the cloud are not core to the business, and are identified through a process of either intuitively understanding the gap or using the expertise of an external vendor.
  • Decision models used for selecting organizational competencies for ITO for cloud-based services include a combination of formal decision models and common sense or intuition.
  • Redeploying internal resources to develop new products and services and to increase speed to market is a key outcome anticipated from ITO for cloud-based services.
  • There is a need to create contingencies for cloud-based outsourcing solutions, though those contingency plans vary based on the ITO strategy. 
  • Security and risk management oversight to protect sensitive data and to ensure data privacy and security when engaging in ITO using cloud-based services is important.

  • Dr Marlene Kolodziej
    Vice President, Centralized Services

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Tuscan Ballroom | Technology Test Drive Demonstrations

Tuscan Ballroom | Technology Demos | TECHX Live - Technology Excellence Summit

Technology Test Drive Demonstrations

Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence

Collect a signature from 3 Technology Test Drive Demo's & enter the draw for a Star Prize

All attendees start by choosing 1 of 5 simultaneous presentations, taking place every 10 minutes throughout the session. Choose any one of the companies listed below, who will be delivering ‘high-octane’ demo's on the very latest technology and solutions. At the end of the 1st presentation, you will be guided to the 2nd presentation, and so on. Explore some of the latest tech from industry-leading solution providers in the Exhibit Hall. See what each product and solution can do to help your organization along on your Operational Excellence journey.

Technology Presentations From:

Signavio

Signavio is the next generation of Business Process Management (BPM) trusted by over 1,250 companies worldwide. Signavio Business Transformation Suite is a modern solution designed to leverage the interfaces, devices, and working practices of today with the future of your business in mind. The suite consists of three distinct products, Process Manager, Workflow Accelerator, and Process Intelligence, in addition to the Collaboration Hub, which integrates with each product and creates a single source of truth. Managing processes, automating workflows, and analyzing process-related data has never been easier.

Come by the Signavio booth during the Technology Test Drive to see how we can help you with all of your Business Transformation needs!

SoftwareAG

To compete in today’s hyper-connected world, enterprises need a digital strategy that delivers continuous innovation and drives ongoing transformation. Software AG can help. We offer the industry’s best-fit business transformation software—a single platform that combines two market-leading products, ARIS and Alfabet. With the platform, organizations gain a complete set of collaborative business and IT design and planning capabilities.

ARIS helps enterprises design, analyze, share and improve processes as well as map customer journeys to optimize the customer experience. Companies also use ARIS to manage risks and compliance with regulations. Alfabet helps enterprises plan and invest wisely in their enterprise architectures, reducing transformational risks by understanding when, where, how and why to make changes in the IT portfolio.

Both ARIS and Alfabet are available in the cloud, so you can subscribe and quickly see the benefits. Free trial at www.softwareag.cloud

BPM-D

BPM-D® is an innovative and reliable business partner that enables organizations to increase performance and productivity through cross-functional business and information technology initiatives – fast and at low risk. We are THE experts in establishing and applying the Discipline of Business Process Management (BPM-Discipline) providing significant value through systematic strategy execution in a digital world. The business was established based on the years of experience of its co-founders in delivering components of this vision: strategy; governance; process improvement; modeling & repositories; next generation automation and change enablement to organizations, both for large and small organizations.

Drop by the BPM-D booth during the Technology Test Drive to see how we can help you!

myInvenio

myInvenio is a visionary leader in process mining that discovers, analyzes and improves business processes. myInvenio combines process mining with Digital Twin of an Organization (DTO) to enable businesses to visualize their real-time, end-to-end process streamline in order to implement changes relevant to the current market and guarantee added value.

 Businesses who use the myInvenio solution obtain deep levels of insights into business process behavior, successfully measure expected ROI before change implementation, monitor process compliance, and define and test what-if scenarios to arrive at the best process improvement strategy.

Visit the myInvenio booth during the Technology Test Drive to see how myInvenio can accelerate your Digital Transformation journey

Blueprint Software Systems


Main Stage | Awards Winners Panel Showcase

Venetian Ballroom | Panel Session | General Session

Award Winners Panel Showcase

Each of our award winners will deliver their top 3 Golden "How-to" Tips and take questions from the delegation.

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

VPs of Operational Excellence Private Forum

Donatello Boardroom | Private Forum | Operational Excellence Summit

By Invitation Only - Chatham House Rules Discussion

1 SESSION

Venetian Ballroom 3 to 5 | Main Stage Keynote | Culture Transformation Summit | Culture Transformation Summit

The Neuroscience of Change and How to Make it Stick

People inherently resist change. How do we harness what we know about the brain to prepare ourselves and our teams for change? Discover the different reactions to change and tips on how to manage change successfully. You’ll learn about your brain, how to relate to your teams, and leave understanding how Change Management can not only improve your odds of success in your transformation journey but also be a valuable investment in your people and culture.

  • Travis Hahler
    Americas Change and Culture Lead

Break into Summit Streams: 30 Minute Presentations

Ligurian 2 | Track B | Operational Excellence Summit

Managing a Large-scale, End-to-end Pharmaceutical and Medical Device Supply Chain Process Transformation

This presentation will give insights into the key pain points experienced in a large-scale transformation and how they were overcome, as well as discussing the effective management of resources to achieve strategic goals.

  • How we created sustainable transformational supply chain operations that consistently deliver quantifiable value to the organization

  • Incorporating oversight of all procurement, logistics, value-analysis (physician-centric) and supply chain analytical functions

  • Large-scale transformation of Quality, Planning, Warehouse and Production operations for major Sites

  • How we achieved a 12% Conversion Cost reduction and improvement of Quality, Safety and Customer service KPIs

  • Increasing visibility, traceability and compliance with Blockchain Technology, IoT and Rfid tagging

  • Rodney Leonard
    Director, Global E2E Product Supply

| Leadership Excellence Summit

Moderating Track Session

Venetian Ballroom 3 to 5 | Leadership Excellence Summit

The Leadership Talk

In today’s workplace, oftentimes the only constant is change.  How successfully agencies embrace and drive change has a direct correlation to leadership.  Similarly, in the aftermath of the final space shuttle flight in July 2011, NASA Kennedy Space Center experienced tremendous change.  Contrary to some speculation, the Center did not close but instead driven by visionary leadership, transformed into a multiuser spaceport.  As a result, the Kennedy Space Center is well postured, as NASA is once again called to land American astronauts, including the first woman and the next man on the moon by 2024 followed by an eventual  human journey to Mars in the not so distant future. Mr. Manning's presentation will highlight how this came to be.  He will share his personal insight on the criticality of leadership in fostering an environment that promotes innovation and engagement to solve complex problems to allow the Agency to accomplish its mission.  In addition, he will discuss how leadership, employee engagement, and empowerment defines the Agency’s core values to drive the culture, making NASA the best place to work in the federal government among large agencies for seven years in a row.  Fittingly, he will also address the importance of effective leadership in addressing change, aligning the workforce to the mission, growing employees through leadership development, succession planning, promoting diversity, inclusion, and learning how to fail; all critical factors in the pursuit of excellence.  

Key Takeaways:

  • Criticality of leadership in fostering an environment that promotes innovation and engagement to solve complex problems.

  • How leadership defines the Agency’s core values to drive the culture.

  • The importance of effective leadership in the pursuit of excellence. 

  • NASA remains the best place to work in the federal government among large agencies for seven years in a row.

  • Kelvin Manning
    Associate Director - John F. Kennedy Space Center

Michelangelo | Track I | Strategy Execution Excellence Summit

How Advanced Communications Skills Can Turbo Charge Change Management

Using Neuro Linguistic Programming (NLP) You Can:

  • Instantly imbue yourself with respect and recognition

  • Kickstart business relationships & improve in person meetings

  • Build stronger relationships – Get more accomplished with the same effort

  • Accelerate Change Management

  • Garner buy in – Address & Overcome Resistance

  • Using The 5 Modalities (Visual, Auditory, Kinesthetic, Olfactory, Gustatory)

  • Speaking the same internal language as your audience

  • Improve Communication Accuracy

i.       Reduce Misunderstandings, Static, & Garbled messages 

ii.      Drive the behaviors you desire in your business partners and peers

  • Regional differences in communication styles

  • Knowing how to communicate in different cultures

  • Jerry Storey
    Managing Director Regulatory Affairs & Compliance - Transportation

DaVinci | Track E | TECHX Live - Technology Excellence Summit

Digital Transformation of a 120 year old Global Steel Trading Company

Klöckner is a traditional Steel trading company (more than 120 years old- now public and shares are traded at SDAX) and runs business in 13 countries in Europe and AMERCIAS with 160 branches, about 6,8 Billion € Revenue and more than 8000 employees.

The steel market is under pressure with low margins in a fractured market, depending to the health of the economy. In 2014 Kloeckner decided to transform the business and operations. The CEO posted the target of 60% digital sales until 2022. Starting with zero we have now reached 30% digital sales and transformed major parts of our value chain into digital and more efficient processes. Major points and take always:  

  • Describe the digital journey with the different phases, including mistakes, traps and challenges
  • Present use cases
  • talk about the culture and organizational change
  • the success factors of our journey
  • Outlook: New business models via digitalization (Kloeckners XOM platform)


  • Marcus Gropp
    Managing Director & Head of Digital Transformation

Ligurian 2 | Track B | Business Transformation Summit

Human Connectivity: The Missing Ingredient in Digital Transformation

Topic Intro: 

The last decade saw data become an indispensable asset to leading firms across industries. But, despite trends in increasing data investments over the last few years, firms aren’t reaping these benefits–a mere 29 percent report that data yielded valuable, actionable insights, according to a survey by Forrester. The value of Artificial Intelligence (AI) investments hinges on the way firms analyze, understand, and implement insights generated from data and AI.

Why is it so hard for firms to connect data to action? An incomplete picture. Humans, machines, data and AI must all be connected. Implementing a network of machine-generated data from a company’s major assets combined with a system of people-based feedback is vital. Not only should both executives and workers be tuned into all the hardware of their enterprise, but insights generated from data and AI must be clearly communicated to workers on every level. Data and AI will not improve a company on its own. Human judgment, understanding, and intervention are critical to driving the strategic change made apparent by data and AI investments. Through the power of digital and human connectivity, organizations get the luxury of preparation--not the chaos of surprise.

Bullets:

  • Discover why most change management efforts fail--and what you can do differently
  • Learn best practices around integrating IoT sensor-generated data with people-generated insights to get a full view of your organization
  • Create a “listening architecture” by capturing, integrating, routing and analyzing data from your organization’s most valuable resources to identify opportunities to enhance processes, reduce inefficiencies, and improve outcomes
  • Learn why data visualization is a powerful method for stakeholder management and driving operational performance
  • Diagnose how and why internal communication breakdowns occur, and develop opportunities for improvement


  • Cliff Tironi
    Managing Partner

Tuscan Ballroom BTOES Hub: Networking Lunch Break

Break into Summit Streams: 30 Minute Presentations

DaVinci | Track E | TECHX Live - Technology Excellence Summit

Insights from Twitter’s transformation Journey, aligning strategy, operations and execution

Twitter’s is the world’s town square, where every person irrespective of their background or beliefs, can see & talk about what’s happening, learn & share perspectives, and solve important & existential problems together (e.g. #blacklivesmatter, #climatechange, #metoo).

Despite being one of the fastest companies to grow to $1Bn revenues in the history of the tech sector, Twitter has in recent times fallen into tough times with several rounds of layoffs, product shutdowns and earnings misses.

Since 2018, the company has embarked on a bold new vision and a strategy to transform itself and at its center has been a quiet focus on operational excellence through driving better operating rhythm & alignment, clearer decision making & accountability and greater focus on high performance & incentives - all while retaining the company's unique culture and world class talent. 

In this presentation, I would like to share some of the learnings from leading this business transformation that all operational practitioners from heads of operations at start-ups to CxOs of Fortune 500 organizations, would find insightful, valuable and leverageable, to their worlds.

  • Lakshmi Shankar
    Senior Director, Strategy & Operations

Ligurian 2 | Track B | Business Transformation Summit

Case Study: Uber's Procure to Pay Transformation

Learn about Uber's digital  transformation of it's Procure to Pay process.  Uber has leveraged process improvements and technology to advance it's operations while enabling a more cost efficient customer friendly service.

  • How to map out a transformation

  • Moving manual processes to digital; expected results

  • Transforming your workforce

  • Transformation impacts to your customers

 

  • Mark Arrigotti
    Global Head Procure to Pay

Bernini | Track G | Leadership Excellence Summit

Introducing the Digital Workforce of the Future with an Automation Change Management Program
  • Digital Automation Readiness

  • Key principles for successful automation change

  • Addressing the changing nature of work

  • Human & Digital worker collaboration

  • Eoin O'Reilly
    Head of Digital Automation

Venetian 2 | Track I | Strategy Execution Excellence Summit

How are we Preparing for the Workforce of the Future?

MIT Solve advances lasting solutions from tech entrepreneurs to address the world’s most pressing problems. This panel will explore how we can leverage partnerships to scale their innovations around the future of work to help drive lasting, transformational change. 

  • What do we mean by the future of work?
  • What is the circular economy?
  • How has becoming a part of value creation ecosystems become essential to success?
  • What does it take to innovate for lasting change?

 


 

  • Bruna Braga
    Head of Partnerships, Solve

Ligurian 3 | Track C | Culture Transformation Summit

Supercharge Your Culture

Culture is the character and personality of your organization. It's what makes your business unique and is the sum of its values, traditions, beliefs, and behaviors.  You do not build positive workplace culture by providing free snacks to your employees, or by having gym facilities in your workplace! You begin building that positive workplace environment through relentless communication with employees, a winning organizational structure, clear, measureable and attainable goals, and employee engagement.  This can be a significant challenge, but with the correct approach, you can achieve world-class results. As a leader in your organization, you must understand the critical link between employee behavior, environment and the resulting workplace culture, ultimately impacting your business results!

This session will demonstrate the critical link between culture and results, and share how to impact your culture, through proven methods, and my personal journey!

Learn about:

  • Workplace Environment – working conditions and how they have a direct impact on workplace culture.
  • Organizational Goals– Do employees know and understand what the goals of the organization are, and how to achieve them.
  • Organizational Structure – Inch wide and a mile deep focused.
  •  Employee Engagement – Critical to drive a high performing culture.
  • Surveys – Listening and acting upon feedback from employees and The ‘Culture Plan’.
  • Performance Management – Regular, tangible feedback, 360 degrees.
  • Relentless Communication – Multiple tiers, both ways.
  • Leadership Approach – Hands-on, collaborative and accountable.

  • Mark Whitten
    Director of Operations USA

Tuscan Ballroom | Refreshment & Networking Break

Main Stage Venetian 3 to 5 | Keynote Presentation

Venetian Ballroom 3 to 5 | Keynote | Business Transformation Summit

Managing Disruptive Change in the Aviation Industry Supply Chain

  • Managing unprecedented change brought about by new technologies, continued consolidation, and emerging markets

  • Building and maintaining strategic global partnerships

  • Atif Meraj
    Global Head Supply Chain Operations

Main Stage Venetian 3 to 5 | Keynote Presentation

Main Stage | Presentation | Business Transformation Summit

How to Maintain Momentum from the Tipping Point of Transformation Success

In this session Nicola Hodson will share key lessons learned from managing digital transformation across over 100000 people at Microsoft and discuss how to create and maintain momentum for ongoing transformative change.

  • prepare your managers early
  • culture & behaviour adoption
  • creating a movement
  • keeping momentum

  • Nicola Hodson
    Vice President of the Field Transformation Office

Main Stage Venetian 3 to 5 | Keynote Panel

Main Stage | Discussion Session | Business Transformation Summit

The Secrets to Large-Scale Business Transformation Success

“Fewer than one third of organizational transformations succeed at improving a company’s performance and sustaining those gains” and “the success rate of digital transformations is even lower.” (McKinsey)

Three top leaders of high performing large-scale transformation projects will deliver a five minute presentation to give you insights into best practices followed by a Q & A discussion session

  • What were the key drivers for transformation?

  • What are the strategic goals of your organisation’s transformation initiatives?

  • What do you consider to be the biggest enablers of our successes?

  • What elements of our transformation processes could be improved?

  • What makes sustainable change possible?

  • Dessalen Wood
    Chief People Officer
  • Nicola Hodson
    Vice President of the Field Transformation Office
  • Mark Arrigotti
    Global Head Procure to Pay
  • Travis Hahler
    Americas Change and Culture Lead
  • Lakshmi Shankar
    Senior Director, Strategy & Operations

Main Stage Venetian 3 to 5 | Prize Announcements & Presentations

| General Session

Poster, App & Attendee Winners Announced and Prizes Handed Out

 

Prizes

Poster Presentation Winner (First, Second & Third Place) 
Apple iPad Wi-Fi MR7F2LL/A 9.7" iOS Tablet, A10 Fusion
Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Event App - The top 3 scoring attendees on the Leaderboard win valuable Leaderboard Prizes
First Prize: One free FULL ACCESS PASS (Worth $2950) to BTOES 2020 & a Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
2nd: Prize: Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
3rd Prize: Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Attendee Profile Completion Winners (First, Second & Third Place) 
One Free Full Access Pass for BTOES 2021 worth $2950
Amazon Fire HD10 Tablet widescreen 10.1" 1080p full HD display worth $149.99
Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Tech Demo Card Prize
Echo Show 8 - HD 8" smart display with Alexa worth $129.99
Exhibitor Star Card Prize
Echo Show 8 - HD 8" smart display with Alexa worth $129.99

 

Winners, or their nominated representative MUST be present to collect their prize. If you are not present you will forfeit the prizes. 

Prize Details

iPad 

Experience cutting-edge graphics with this Apple iPad 9.7-inch 32GB tablet.

Take work or play on the road with this 9.7-inch 32GB tablet. A 2048x1536 Retina display delivers highly detailed images and lifelike motion for immersive viewing experiences, and the four-core processor contains over 3.3 billion transistors for blazing-fast speed and the power to perform graphically intensive tasks such as playing games and editing videos. Featuring integrated speakers, this tablet delivers stereo quality sound without external devices. Built-in Wi-Fi offers easy connection to wireless routers and mobile hotspots for high-speed internet access, and the inclusion of an 8-megapixel camera enables high-quality photography and the ability to record videos in 1080p resolution. This Apple iPad tablet also includes a 1.5-megapixel FaceTime HD camera for real-time video calling.

  • Tablet is just 0.29" thin and weighs just 1.03 lbs., so you can take it wherever you go
  • 9.7" Retina display with 2048 x 1536 resolution
  • New 64-bit A10 Fusion chip delivers faster performance for playing games and using the newest apps
  • iOS - advanced mobile operating system
  • Internal storage: 32GB
  • The battery lasts up to 10 hours for web browsing over Wi-Fi, 10 hours for video, and up to 10 hours for music playback
  • It features IEEE 802.11/a/b/g/n/ac for Internet web browsing
  • Camera: 1.2MP (front), 8MP (rear), f2.4 (rear)/f2.2 (front), video recording solution: 1080p
  • Listen to your favorite music or watch TV and movies with clear audio through built-in stereo speakers
  • Enjoy revolutionary data transfer speeds with a Lightning connector, headphone jack that lets you connect your tablet to a sound system
  • Dimensions: 0.29"H x 6.6"W x 9.4"D
  • 1-year manufacturer limited warranty

Amazon Fire HD10 Tablet

Amazon Fire HD10 Tablet has the largest display in 1080p full HD; now 30% faster thanks to the powerful 2.0 GHz octa-core processor and 2 GB of RAM 
The fast quad-core processor consists of two high-performance 1.5 GHz cores and two 1.2 GHz cores running simultaneously for optimal load balancing and power efficiency, ensuring quick app launch times, smooth games and videos, and great overall performance. Fire HD 10 features a widescreen 1280 x 800 high definition display with over a million pixels (149 ppi) for a bright, vivid picture. Enjoy a great viewing experience with wide viewing angles, less glare, blacker blacks and more brightness thanks to a fully laminated IPS (in-plane switching) LCD display. Don't be tethered to an outlet - with long hours of mixed-use battery life, Fire HD 10 gives you the flexibility to go wherever the day takes you.
  1. Beautiful widescreen 10.1" 1080p full HD display; 32 GB of internal storage (add up to 512 GB with microSD)
  2. Now 30% faster thanks to the 2.0 GHz octa-core processor and 2 GB of RAM
  3. Power when you need it - Don't be tethered to an outlet - Up to 12 hours of mixed-use battery life, Fire HD 10 gives you the flexibility to go wherever the day takes you.
  4. The largest display with over a million pixels (149 ppi/1280 x 800) on the thinnest tablet yet, lighter and almost 2x more durable than the latest iPad Air
  5. 2 MP front and rear-facing cameras with 720p HD video recording
  6. Stands up to everyday life - Amazon engineers Fire tablets to hold up against everyday life. As measured in tumble tests, Fire HD 10 is almost 2x more durable than iPad Air 2.
  7. Enjoy millions of movies, TV episodes, games, apps, eBooks, and songs. Stream or download thousands of videos from Prime Video, Netflix, STARZ, and SHOWTIME.
  8. Meet Alexa - Alexa connects you to the information, entertainment, and people who matter most—with just your voice.
  9. With award-winning Amazon FreeTime, parents can create child profiles to limit screen time, set educational goals, and manage content with easy-to-use parental controls.
  10. Dimensions: 10.3” x 6.3” x 0.4” (262 x 159 x 9.8 mm)
  11. Weight: 17.8 oz (504 g)
  12. CPU & RAM: Octa-core 2.0 GHz with 2 GB of RAM
  13. Charge time: Fully charges in approximately 4 hours using the USB-C cable and 9W power adapter included in the box. Approximately 3 hours with 15W power adapter and Type C to C cable (adapter and cable sold separately).
  14. Wi-Fi connectivity: Dual-band Wi-Fi. Supports public and private Wi-Fi networks or hotspots that use the dual-band 802.11a, 802.11b, 802.11g, 802.11n or 802.11ac standard with support for WEP, WPA, and WPA2 security using password authentication; does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
  15. Audio: Dolby Atmos, dual stereo speakers, built-in microphone

Echo Show 8 - HD 8" smart display with Alexa 

Introducing Echo Show 8 - HD 8" smart display with Alexa - Charcoal
Echo Show 8 connects to Alexa to give you rich stereo sound with vivid visuals on an 8" HD screen. See on-screen lyrics with Amazon Music. Set alarms and timers. Display your favorite photos. Check weather and traffic as you head out. Catch up on news highlights and movie trailers. Make hands-free video calls to the Alexa app or another Echo with a screen. Use Announcements to send voice messages to every room with a supported Echo device, or use Drop In as a two-way intercom between rooms. Manage compatible smart home devices on the simple interactive display or use your voice. You can control lights and switches, set thermostats, or view security cameras. You can also enable Alexa Guard to get Smart Alerts if your Echo device detects the sound of smoke alarms, carbon monoxide alarms, or glass breaking.
  1. Alexa can show you more - With an 8" HD touch-screen and stereo sound, Alexa can help manage your day at a glance.
  2. Connect with video calling and messaging - Call friends and family who have the Alexa app or an Echo device with a screen
  3. Control your smart home - Voice control compatible devices or manage them on the easy-to-use display. Ask Alexa to show you security cameras, control lights, and adjust thermostats.
  4. Connect with video calling and messaging - Call friends and family who have the Alexa app or an Echo device with a screen. Make announcements to other devices in your home.
  5. Make it yours - Show off your albums from Amazon Photos. Customize your home screen. Create morning routines to start your day.
  6. Made to fit your life - Cook along to step-by-step recipes. Easily update to-do lists and calendars. Glance at weather and traffic on your way out.
  7. Designed to protect your privacy - Electronically disconnect the microphones and camera with one press of a button. Slide the built-in shutter to cover the camera.
  8. Size: 7.9”x 5.4”x 3.9” (200mm x 135mm x 99mm)
  9. Weight: 36.6 oz (1037 grams) Actual size and weight may vary by manufacturing process.
  10. Camera: 1MP camera with built-in shutter
  11. Wi-Fi connectivity: Dual-band Wi-Fi supports 802.11a/b/g/n/ac Wi-Fi networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
  12. Audio: 2.0” (52 mm) neodymium speakers with passive bass radiator
  13. Processor: MediaTek MT 8163
  14. Setup Technology: Amazon Wi-Fi simple setup enables customers to connect smart devices to their Wi-Fi network in a few easy steps. Wi-Fi simple setup is another way Alexa is always getting smarter.
  15. Included in the box: Echo Show 8, power adapter (30W)/cable (4.9 ft.) and quick start guide.


Main Stage Venetian 3 to 5 | Chairperson's Summary and Closing Remarks

Main Stage | BTOES 2020 Key Takeaways | General Session

Overview

  • José Pires
    Former Global Vice President of Enterprise Business Improvement & Productivity

Day 5 - Friday | Post-Summit Workshops and Site Tours | 27th March 2020

Venetian Foyer | Breakfast and Networking

Venetian 3 to 5 | Keynote | USAF

Venetian Ballroom 3 to 5 | Keynote | Culture Transformation Summit

Cultural Transformation to Build an Improvement and Innovation Ecosystem

The Air Force is building an ecosystem of improvement and innovation, which requires a culture change. The Air Force is focusing on a cultural transformation to inspire Airmen to think differently, veering from a culture of inherent compliance that accepts no questions, to an improvement and innovative culture that is data focused and outcome/performance driven. To build the ecosystem that improves the organization from the inside out we focused on Airman development, Airman innovation, and process management/modeling.

  • Brou Gautier
    Chief, USAF Improvement and Innovation Division

Workshops

Venetian 1 | Workshop | Customer Excellence Summit

Leveraging Customer Journeys to Create End-to-End Value

Attendees will learn an end-to-end approach to creating a continuous value cycle of customer insight, R&D, Manufacturing and go-to-market strategy

Leading methods for understanding your customer

  • How do you go about converting customer data to real strategy?

  • How accurately is customer data being linked to NPD?

  • Improving the process - moving from R&D and small batches to marketing 

  • Cultural adoption of customer focus

  • Feeding project teams

  • Integrating Manufacturing Strategy with Marketing Strategy

Venetian 2 | Workshop | Business Transformation Summit

Knowledge for leaders so learning can better deliver organization-wide excellence

Upon completion of this session (with a presenter having 30 years of experience helping organizations implement learning/execution systems for operational excellence), you will be able to: 

  • Describe the top 10 lessons learned;
  • Lead in the design and rollout of the approach(es) that best fit your organization;
  • Oversee continuous improvements so your approach(es) maximize ROI

  • Rob Stewart
    CEO

Venetian Foyer | Refreshments and Networking

2 SESSIONS

Venetian 1 | AdventHealth Innovation Hospital | Workshop | Leadership Excellence Summit

Unlock the Secrets of Creative Thinking

This interactive session will teach you how to become a leader people  actually want to follow. Participants will leave with a clear and compelling plan as to how they might ignite and connect with their own innate creative leadership.

  • The “Secret Sauce of Creative Leadership” is a fun and powerful learning experience that teaches through story, learning engagements, and reflective practice. 
  • Participants will be introduced to the art of suspending negative judgments, asking penetrating questions and practicing precise observation.  
  • This session provides a rich tapestry of discoveries, insights and next steps that can be applied to both professionally and personally.

  • Dr. Karen Tilstra
    Co- Founder
  • Andy Tilstra
    Chief Information Officer

Venetian 2 | Workshop | Innovation Excellence Summit

Inspiring Personal Ownership Through Education and Innovation Programs

The Air Force has shifted focus from practitioner training of Green Belts and Black Belts to a more holistic application of Lean principles in training programs. This workshop will focus on the initiatives used to develop the capabilities to achieve lasting change and inspire ownership of innovation.

  • Airman training program – attaching Lean concepts and Toyota lessons to technical training on each specialty at across from its newest Airmen
  • Cultural alignment of an innovation-based ideation platform
  • Acting on leadership lessons learned

 

  • Joe Crady
    Chief Improvement and Innovation Training

Site Visits

Site Visit | Meet Loewes Portefino Bay Lobby | General Session

Disney Business Behind the Magic Tour

Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour

The Walt Disney World® Resort Business Private & Bespoke Behind The Magic Tour (Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour)

In addition to creating a magical environment for Guests from around the world, Walt and Roy Disney mastered the art of business. They determined that leadership, service and employee engagement were key concepts that, when considered holistically, would lead to maximum results. Not only have these time-tested core concepts helped establish Disney as one of the world’s leading brands, they have also helped thousands of organizations around the world think differently about they can deliver the long-term results they are capable of delivering.

This is your opportunity to engage experienced Disney professionals and observe key examples from a “living laboratory,” taking to deliver a great customer experience.

This 4-hour tour features concepts and shows how they come to life each day at the Walt Disney World® Resort for Cast Members and Guests.

Taking you behind the scenes to explore first hand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience. This tour is guided by Disney executives from the world renowned Disney Institute. 

Core competencies of Leadership, Innovation, Employee Engagement (Cultural Transformations), and Customer Experience will be covered.

This tour is included in the Total Access Pass, the Ultimate Access Pass, the Diamond Access and Post-Summit Workshop Day pass. Please click here to learn more about pricing options.

This tour starts at 2pm and conludes at 6pm, and is from and includes roundtrip transportation from Disney’s Coronado Springs and access to all the locations. Attendees staying at the Loews Portofino will be transported at 1pm to the Disney’s Coronado Springs to start the tour. Attendees can also check out of the Loews Portofino on Thursday and check into the Disney’s Coronado Springs. The full details are published on the Venue Page, but we have include key information below for ease.

So if you just want to attend the tour on Friday, March 27, we recommend it is then best to check out of the Loews Portofino on Thursday and check into the Disney’s Coronado Springs, as you do get extra perks from Disneyworld - My Disney Experience. You can visit the My Disney Experience tab on the Disneyworld.com website

We have negotiate the room rate at the Disney’s Coronado Springs of $231++ per room per night. This rate includes 2 adults and 2 children and complimentary WiFi. This is an exceptional rate for a hotel of this standard.

You can book reservations by calling Disney Group Reservations Phone Team (407) 939-4686 or by using your group’s online booking website: https://book.passkey.com/go/BTOES20

The cut off date to book room at the group rate will be Tuesday, February 25, 2020. 

Getting back to the tour. The 4 hour tour will feature top-level concepts from the Disney Institute, showing how they come to life each day at the Walt Disney World® Resort for Cast Members and Guests. 

You will explore the following locations: 

FLO (Fourth Laundry Operation): Visit a state-of-the-art laundry facility, one of the largest in the world, to see how committed, responsible, inspiring leaders are able to motivate a team to achieve amazing results (featuring the core competency of Leadership).

Epcot® Cast Services: Experience the backstage area from a Cast Member perspective. See how the Walt Disney World® Resort creates a supportive environment for the Cast Members as they prepare to go on stage. Discover the important role backstage areas play in creating a caring environment (featuring the core competency of Employee Engagement).

Main Street, U.S.A.®: Take a stroll through this turn-of-the-century walkway inside the Magic Kingdom® Theme Park to better understand how we strive to exceed the expectations of our Guests (Featuring the delivery concepts of exceptional service).

The “Utilidor” System: Journey beneath the Magic Kingdom® Theme Park to visit support systems designed to improve the experiences of Cast Members and Guests alike.

Discover how Disney use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and customer loyalty, (featuring the core competencies of Employee Engagement and Service).

Disney Institute core competencies are illustrated throughout the tour, along with quantitative examples of how each area successfully implemented those concepts.

The tour is your opportunity to engage with experienced Disney executives taking you behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver, innovative, employee engagement & great customer experience.

Experience the backstage areas,  see how the Walt Disney World® Resort creates an engaging and supportive environment for the Cast Members, understanding it's great leadership strategies. (Featuring the core competency of Employee Engagement).

Take a stroll through this turn-of-the-century walkway inside the Magic Kingdom® Theme Park to better understand how we strive to exceed the expectations of our Guests (Featuring the delivery concepts of exceptional service).

Journey beneath the Magic Kingdom® Theme Park to visit support systems designed to improve the experiences of Cast Members and Guests alike. Discover how we use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and customer loyalty (Featuring the core competencies of Employee Engagement and Service).

This is business focused tour price includes roundtrip transportation and a park ticket to enjoy the Magic Kingdom at your leisure after the tour. 

Core competencies of Cultural Transformation, Leadership, Innovation, Employee Engagement, and Customer Experience will be covered. 

Site Visit | Meet Loewes Portefino Bay Lobby | Innovation Excellence Summit

AdventHealth Innovation Lab Site Tour - Design Thinking in Action
Tour of AdventHealth Innovation Laboratory (FHIL)

The AdventHealth Innovation Lab, aka, "FHIL" is  an award winning innovation lab located smack dab in the heart of Florida Hospital Orlando. FHIL is a fully facilitated design thinking space.  It was created to be a low barrier, easy access, for all Florida Hospital employees, community stakeholders, and health care companies.

FHIL opened in 2012 and has run more than 500 design thinking projects, with more than 5,000 health care professionals, students and community members. FHIL also has educated more than 1500 university students on design thinking.  

More than 40 healthcare companies have come through FHIL’s design thinking process. Each company engaged in deep empathy experiences where they gathered new insights to better understand to challenges and future needs.

FHIL embodies Florida Hospital's co-creative spirit, and exists to collaboratively solve health care’s biggest challenges. Teams of doctors, nurses, directors, administrators— anyone who has an idea of how to improve the services we provide—work together toward the betterment of patient care.

This collaborative spirit is a hallmark of the care Florida Hospital  provides. Bringing different people together from various facets of medicine to work together toward a common goal helps us solve challenges with better efficiency within our organization and with greater benefit to our patients. Collaboration allows us to create today’s best possible health care services, and innovate ways to continually improve them for tomorrow.

We're a group of people who believe everyone is a creative problem solver, therefore we create space for creative problem solvers to thrive.

Takeaways from the Tour

  • Learn how FHIL originated in such a large, complex, organization. 
  • Hear Innovation stories from the past 6 years of serving Advent Health (formerly Florida Hospital)
  • Learn the psychology behind what it takes to create and sustain an Innovation Lab
  • Learn design thinking mindsets, skills and process.
  • Learn how design thinking is used with all innovation teams
  • Learn the facilitation approach FHIL has adopted.
  • Learn the way in which front lines employees are connecting and sharing ideas with top leadership on a consistent basis

 

Agenda:

12.00pm                   Gather at Loews Portofino front entrance roundabout. Staff members will be present to guide you. 

12.15pm                       Depart from Loews Portofino

Drive from hotel to FHIL approximately 40 minutes

Welcome and Getting Centered (Ginsberg Lobby)

Tour of Lab

Q&A

Case Studies

Innovation Learning & Activities

Reflection + Application

Wrap up

4.00pm - Drive back to hotel - approximately 40 minutes

Just some of the attendees on the tour last year. 

 

Additional information